Job Description

Requisition No: 865740

Agency: Department of Revenue

Working Title: COMPUTER SYSTEMS BUSINESS ANALYST (SAP) - 73006382

Pay Plan: Career Service

Position Number: 73006382

Salary: $47,667.96 - $65,859.12 / annually

Posting Closing Date: 12/03/2025

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Florida Department of Revenue

Child Support Program

Computer Systems Business Analyst (SAP) (Operations Review Specialist)

Tallahassee

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website

This position performs as a business analyst in ESSP Production Support and is an excellent fit for self-motivated critical thinkers. If you enjoy working on teams with computer systems and problem solving, this may be the position for you. Your duties would include:

• Collecting, maintaining, verifying, and analyzing system output and making recommendations for process or technical improvements.
• Providing quality customer service to internal and external partners relative to batch operations and production systems.
• Creating and maintain monthly statistics reports and participating and assisting with forecasting and trend analysis.
• Planning, scheduling, and facilitating meetings, presentations and conference calls.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue
• Two years of experience communicating and working with team members on multiple organizational levels and across programs including technical staff and developers, business process owners, decision makers, and internal and external partners using a variety of methods (report writing, public speaking, and presentations)
• Two years of experience in the role of team lead providing guidance, instruction, direction, and leadership for the purpose of achieving key objectives. Responsibilities include quality control, efficiency evaluations, problem resolution, and providing constructive feedback
• Two years of experiencing researching, analyzing, and evaluating complex issues or data to create documents and reports offering alternative recommendations, solving problems, and identifying process improvements
• Two years of experiencing using data analysis tools, including by not limited to Tableau, Google Analytics, Google Sheets, or Microsoft Excel

PREFERENCES:

• Experience working with Systems, Applications and Products (SAP) Customer Relationship Management (CRM) component.
• Preference may be given for experience providing quality customer service.

SPECIAL NOTES:

• This position is not telework eligible.
• The applicant selection criteria (ASC) screening tool is administratively approved. Those applicants who have met minimum qualifications and the greatest total points accumulated, via ASC screening, will be selected for interview.
• Interviewing applicants will also be expected to complete a work sample after their interview in total of the interview process.

SALARY: $47,667.96 - $65,859.12 / annually

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Amneris Cocco-Duncan, (850) 717-7703, Amneris.Cocco-Duncan@floridarevenue.com

SCREENING DISCLAIMER:Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINALBACKGROUNDCHECKS:You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Malecandidatesbornon or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.