Job Description

Requisition No: 871217

Agency: Financial Services

Working Title: COMPUTER SYSTEMS ANALYST IV (WORKING TITLE: BUSINESS ANALYST) - 43002064

Pay Plan: SES

Position Number: 43002064

Salary: $80,000.00 - $100,000.00

Posting Closing Date: 03/23/2026

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*****OPEN COMPETITIVE EMPLOYMENT OPPORTUNITY*****

CLASS TITLE: COMPUTER SYSTEMS ANALYST IV (PENDING CREATION OF NEW POSITIONS)

WORKING TITLE: BUSINESS ANALYST

DIVISION: FLORIDA PALM PROJECT

CITY: TALLAHASSEE

COUNTY: LEON

What is the Florida PALM Project?
The Florida PALM Project is an enterprise project to replace the State of Florida’s legacy accounting, payroll, information warehouse, and cash management systems, using an enterprise resource planning solution. The replacement of the cash management systems, known as the CMS Wave, was completed in July 2021. The next major implementation, the Financials, Payroll, and Data Warehouse / Business Intelligence Wave, is currently underway and scheduled for Go-Live in January 2027. The Department of Financial Services is leading this statewide initiative, which impacts stakeholders and users of the State’s financial data, including all State agencies.

Who are we?
We are an innovative team of experts specializing in financial operations, business analysis, project management, change management and stakeholder relations. Working as part of the team at Florida PALM provides a great opportunity to be part of a mission-driven organization that strongly supports its employees’ professional growth and development through training opportunities and knowledge sharing. You will also be able to see your work directly supporting the transformation of business processes for the Florida State government.

Why work with Florida PALM?
Florida PALM is the State of Florida’s next-generation financial management platform, built on PeopleSoft, a technology that is used by national and international organizations across many industries to support a broad range of business and accounting functions.

Florida PALM is already a valuable part of Florida’s financial management processes. Since the CMS Wave Go-Live, the Florida PALM Solution Center has supported over 1,000 users across 35 agencies.

The next implementation will expand to over 3,000 users and integrate with more than 200 business systems, covering all major financial processes such as accounting, budgeting, payroll, and reporting.

Following this rollout, a dedicated support team will maintain and enhance the system through regular updates and new capabilities. Members of the Florida PALM Team experience valuable professional growth opportunities in areas like technology, project management, and change management – equipping them with skills that are highly transferable.

Check out this “We are Hiring” flyer, located on our Project Team page, for more helpful information.

To learn more about the Florida PALM Project Team, visit our Project Team page: https://myfloridacfo.com/floridapalm/project-team

SPECIAL NOTES:

In order to be considered for this position, applicant responses to the qualifying questions and work experience must be clearly defined within your work history, or the application may not be considered for the position.

The agency plans to fill multiple positions with this advertisement.

Requirements:

• Four (4) years of experience in Accounting, Finance, Information Technology, Management Information Systems, Computer Science or a related fieldA post-secondary degree in relevant discipline (i.e., Accounting, Finance, Information Technology, Management Information Systems, Computer Science) may be used as an alternative for the years of experience on a year-for-year basis.
• Two (2) years of experience performing business analysis functions, including working with subject matter experts, business users, or stakeholders to gather information, document expectations, and achieve the desired outcome.
• Four (4) years of experience in accounting or in the management of State financial management processes: accounts receivable, revenue, assets, budget, cash, grants, payroll, disbursements, contracts, projects, financial reporting, or treasury.

Preferences:

• Experience developing business process documentation to support production processes.
• Experience analyzing system and business process issues, identifying root causes, and resolving.
• Experience in requirements gathering, data analysis, design, development, testing and/or implementation of financial management system(s).
• Experience working in team environments (i.e., as a leader or as a member).
• Experience supporting system testing, UAT, or process improvement initiatives in an Enterprise Resource Planning (ERP) environment.
• Experience with the Florida PALM Project assisting an agency or other entity with transition to Florida PALM and remediation of related systems.

MINIMUM QUALIFICATIONS FOR THIS POSITION INCLUDE THE FOLLOWING REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS AND ABILITIES:

• Systems Evaluation – Looking at many indicators of system performance, taking into account their accuracy
• Identification of Key Causes – Identifying the things that must be changed to achieve a goal
• Information Gathering – Knowing how to find information and identifying essential information
• Information Organization – Finding ways to structure or classify multiple pieces of information
• Critical Thinking – Using logic and analysis to identify strengths and weaknesses of different approaches
• Identifying Upstream/Downstream Consequences – Determining the long-term outcomes of a change in operations
• Relationship Building – Establishing and maintaining effective working relationships with others
• Communication – Effectively communicating, both verbally and in writing, to individuals or groups
• Active Learning – Working with new material or information to grasp its implications
• Coordination – Adjusting actions in relation to others’ actions

• Computer/Tools – Knowledge of computer software, including applications, or other tools that support performance of position duties

Salary Range: $80,000.00 - $100,000.00

Employees of the Department of Financial Services are paid on a monthly pay cycle.

This position requires a security background check, including fingerprint as a condition of employment.

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

BRIEF DESCRIPTION OF DUTIES

OBJECTIVE:

This position assists in the execution of the Department of Financial Services’ responsibilities for the Florida PALM Project and serves as a state subject matter expert and exercises discretion and independent judgement with respect to matters of significance in one or more of the following Process Areas: Accounts Management and Financial Reporting (AMFR); Accounts Receivable (AR); Asset Accounting and Management (AAM); Banking (BK); Budget Management and Cash Control (BMCC); Contracts Management (CM); Disbursement Management (DM); Grants Management (GM); Inter/IntraUnit (IU); Payroll Management (PR); Projects Management (PM); or Revenue Accounting (RA).

This position deals with complex policies and procedures associated with the implementation, maintenance and support of the State’s financial management solution. It requires advanced knowledge of the Florida PALM solution and a general understanding of other enterprise systems, as well as financial management practices and procedures. This position exercises independent judgment in formulating or assisting in the formulation of policies and procedures that affect budgeting, accounting, auditing and reporting of public funds. Extensive knowledge of Florida statutes and rules is necessary to develop and direct the policies and procedures used to implement and maintain a financial management solution.

Operational

• Working with supervisors and leadership to establish priorities and due dates for work assignments and keeping them up to date on key work items.
• Communicating concerns and executive contact immediately to your supervisor and/or project leadership.
• Managing all deadlines in an organized manner to ensure timely completion of fully developed work products.
• Applying critical thinking (e.g., don’t just solve the problem at hand, solve the core problem).
• Adhering to DFS policies at all times (e.g., security, dress code, ethics).
• Working as a team player and demonstrating a “teamwork” attitude and professional demeanor.
• Preparing presentation materials and leading meetings with state agencies and other stakeholders.
• Attending conferences, conventions, etc. to extend knowledge of accounting and ERP principles, processes and changes.
• Reviewing and providing input on current and proposed state and federal statutes and rules, and regulation changes (e.g., GASB standards, NACHA standareds) to determine impacts to the Florida PALM solution.
• Serving as a functional expert in the accounting and financial management functions of the Florida PALM solution.
• Working collaboratively with Florida PALM team members, DFS business owners, state agency business owners, enterprise business owners and other stakeholders to ensure functional designs and configurations are developed and maintained to meet business needs and result in the development and maintenance of a user-friendly and comprehensive solution.
• Consulting with subject matter experts, business users, and stakeholders of the financial management solution, researching statewide problems and recommending solutions.

System Release Life Cycle and Production Support Responsibilities

• Identifying and developing production support processes that require action by the Florida PALM functional teams (to be business analyst teams).
• Updating production support processes as changes are identified and changes are implemented in the Florida PALM solution.
• Creating, managing, triaging and resolving Tickets within the Florida PALM Ticket Management System for issues identified at all stages (e.g., development, testing, production) of the System Design Life Cycle for the Florida PALM Solution, that require functional support.
• Trouble shooting and fully analyzing identified problems within the Florida PALM Solution, identifying the appropriate action to resolve the problem and leading the action to resolution.
• Coordinating with manager, other functional team members, manager and leadership on identified changes needed to production functionality (enhancements, bug fixes, configuration changes) to confirm the approach for implementing and agreement on the criticality of the identified need.
• Analyzing enhancement requests that impact the Florida PALM Solution and making a recommendation on the appropriate action for the enhancement.
• Developing functional design documents for approved enhancements.
• Developing design changes to the functional design portion of Application Development documents as changes are identified.
• Working with the technical resources to update and ensure accuracy of Application Development documents as bug fixes and enhancements are identified and implemented. Conducting in depth analysis and documentation for proposed system configuration changes and issues with existing configurations.
• Developing and executing test scripts for assigned system modules to ensure system functionality meets the functional and technical design requirements.
• Leading functional reviews for design, testing and other related activities for assigned system modules.
• Completing approved system configuration changes.
• Developing articles and proposing modifications to existing articles to ensure the Florida PALM Knowledge Center provides end-users with accurate, up to date content.
• Assisting agencies and enterprise partners in understanding business process change impacts.
• Assisting in training state agencies and enterprise partners.
• Identifying risk and issues, design requirements, or otherwise, for assigned system modules.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.