Job Description
Job Location: Work From Home - Lakeland, FL 33811Draken is looking for a skilled Computer Support Technician to support our Phantom Sky initiative in the United States. This role is ideal for a hands-on technical professional who can build, maintain, troubleshoot, and transport the Phantom Sky system end-to-end, from server configuration to trailer-mounted deployments. Our revolutionary new platform for supporting live-fly training with ground-based threat emitters is critical to units with a SEAD mission.
At Draken, we have created a cost-effective system that integrates off-the-shelf commercial solutions to address the shortage of ground-based threat emitters. Our proprietary software enables remote control of emitters through a user interface that combines an air and ground picture that can be used for mission execution and debrief.
We offer: First day medical coverage; 401(k) match after 60 days, PTO available to use immediately
If you meet the qualifications and are looking for an exciting opportunity with Draken, apply now
Responsibilities
- Build, configure, and maintain the Phantom Sky serve and networked client workstations.
- Conduct daily system checks to ensure console-to-emitter communications are functioning properly
- Troubleshoot issues across hardware, software, and network layers, including fielded systems
- Install patches, perform updates, and validate system stability after changes
- Collaborate with Draken software development team to refine features based on customer requirements
- Support future system enhancements including FAA radar feed ingestion and Link-16 integration
- Lead efforts to obtain and maintain an Authority to Operation (ATO) in both classified and unclassified environments
- Support physical setup, teardown, and movement of emitter systems—including trailer-based deployments
- Assist the ground support technician with routine site maintenance
- Participate in two one-week deployments per year (CONUS)
QualificationsMinimum
Qualifications
- Bachelor’s degree in computer engineering, Software Engineering, Information Technology, or related field (or equivalent experience)
- Experience with the Authority to Operate (ATO) approval process
- Expertise in DOW/COMSEC-related network security practices
- Hands-on experience with software or system integration
- Familiarity with Link-16, TDL principles, or tactical datalink environments
- Rattlesnaq SaaS – Bespoke
- WIN 10 / 11 PRO Operating System experience
- Microsoft Windows Server 2025
- Ubuntu 25.04
- Debian
- ESXi – Vsphere Foundation 9
- RHEL 9.0
- Must be able to obtain and maintain a security clearance
- Valid U.S. driver’s license
- Ability to work day/night/weekend shifts and travel as required
Preferred
Qualifications
- Experience with containerized or virtualized environments (Docker, Kubernetes, VMware, etc.)
- Understanding of networking fundamentals (TCP/IP, routing, firewalls, VLANs) with ability to diagnose network-layer issues
- Experience performing patching cybersecurity scans, RMF documentation, or working within DoD cybersecurity frameworks
Desirable Experience
- Prior experience supporting defense contractors, DoD programs, or classified environments
- Ability to script or automate tasks using PowerShell, Python, or Bash
- Relevant certifications such as Security+, Network+, CCNA, or Linux+
- Knowledge of FAA radar systems, ADS-B feeds, or other aviation data sources
- Field experience deploying or maintaining hardware in outdoor or trailer-based configurations
- Familiarity with tactical communications systems, military training ranges, or live-fly environments
- Experience with commercial ground-based emitter systems or EW systems
Physical Demands / Work Environment
- Work environments include standard office settings and outdoor emitter sites in the West Texas region
- Duties require a range of physical activity including sitting, climbing, standing, stooping, bending, kneeling, lifting, and extended walking
- Must be able to climb stairs, ramps, ladders, and work stands
- Regularly required to lift and carry up to 25 lbs, perform repetitive movements, and work from ground level to overhead
