Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
This role receives, records and processes customer data in a timely, securely and faultless manner, reporting any exceptions to the relevant stakeholders and ensuring its availability to the Service Center Production.
- Obtains the data from file transfer systems and processes it
- Generates and sends return files and reports as needed to customers within service-level agreements
- Distributes production paperwork and associated reports to correct areas and other departments within scheduled time frames
- Identifies and assists with fixing issues, such as giving assistance to the shop floor as well as software and IT personnel
- Reports issues or exceptions, including non-receipt of customer data
- Executes change requests for new or updated EMV Card checking scripts (Barnes/Collis/EVA Scripts)
- Supports Local Technical Support with data processing for testing new projects, products or services
- Supports scheme or customer audits
- Supports and troubleshoots production issues
- Processes and categorizes new production faults
- Retrieves information to be able to pass to Customer Services to transfer to customers
Technical Skills
- Auditing
- Operations & Production tools
- Continuous Improvement methods & tools
- Programming Languages
- Database design & management
- Computing Skills
- Data Management
- Analytics
Key Soft Skills & Behavior
- Detail Oriented
- Teamwork
- Multitasking
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
IDEMIA Group is a global technology leader with more than 12 500 employees worldwide. Its two market-leading divisions deliver mission-critical solutions that simplify and secure interactions in the physical and digital realms:
• IDEMIA Secure Transactions (IST) is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.
• IDEMIA Public Security is a trusted provider of government-grade and convenient biometric-based solutions for 600 government, state and federal agencies. With decades of experience in biometric technologies, IPS enables safer, frictionless and fairer ways to secure travel, access and citizen protection.
For more information, visit www.idemia.com and follow @IDEMIAGroup on X.
