Genius Road

Computer Operations Manager #3330

Genius Road  •  Celebration, FL (Onsite)  •  3 hours ago
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Job Description

IT Operations Manager
Contract: 12-Months (No C2C or Third-Party Vendors)
Location: Celebration,  Florida  (5 days, onsite)

We are seeking an accomplished IT Operations Manager to oversee enterprise IT support operations, lead high-performing technical teams, and ensure the reliable delivery of technology services across a complex, multi-site environment. This leadership role is responsible for driving operational excellence, service delivery, infrastructure support, and continuous improvement while partnering with business and technology stakeholders to maintain secure, reliable, and efficient IT operations.

Qualifications:
  • Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent professional experience)
  • 7+ years of progressive IT experience supporting enterprise, multi-platform environments
  • Experience leading technical teams and managing supervisors, project leaders, and support staff
  • Strong knowledge of IT Service Management (ITSM), including Incident, Problem, Change, and Request Management
  • Hands-on experience supporting enterprise hardware, software, desktop, network, telephony, and endpoint technologies
  • Knowledge of IT security, regulatory compliance, business continuity, and disaster recovery best practices
 
Responsibilities:
  • Lead daily IT operations, including technical staff management, project coordination, incident response, and operational support
  • Monitor system performance and ensure service level agreements (SLAs) are met through effective service delivery and timely issue resolution
  • Oversee deployment, maintenance, lifecycle management, and support of enterprise IT infrastructure, including desktops, laptops, mobile devices, printers, servers, and related technologies
  • Coordinate software deployments, upgrades, patch management, and implementation of new technologies
  • Develop and maintain operational standards, documentation, and best practices while ensuring compliance with security policies and regulatory requirements
  • Mentor and develop technical staff while supporting business continuity, disaster recovery, and continuous service improvement initiatives


Genius Road, LLC is proud to be a Certified Women’s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
Genius Road

About Genius Road

2025 Inc. Magazine’s Best Workplaces!

Genius Road, LLC, is a boutique technical, telecom and executive recruiting firm with a difference.

We’re not resume aggregators, but corporate matchmakers – connecting you with candidates who fit your requirements, your culture and your environment. For permanent positions, we bring you new hires with staying power, culling through our extensive network to identify the perfect all-around fit.

If you have a temporary need for additional technical or telecom expertise, we’ll find the right mix of people who can jump right in and start producing.

Just as important, we make the process easier. Instead of inundating your inbox with random resumes, we create individual profiles of our recommended talent that give you a comprehensive view of the top candidates. So, you’ll see, in a glance, not only what these individuals can do, but who they are as human beings and how they’ll fit in your organization.

Combine all this with a proven track record, an unshakable professionalism and a fierce commitment to customer service, and it’s easy to see what sets us apart.

We call it a smarter approach to recruiting. Our customers say it’s “Pure Genius“

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Dallas, Texas
Year Founded
2010
Website
geniusroad.com
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