Job Description

Computer Operations Analyst (Hybrid)

Requisition Job Title: Computer Operations Analyst
Division: Business Technology
Department: IT Operations
Location: Home Office

How This Role Fits into WoodmenLife

This role is one of five Computer Operations Analysts on the IT Operations team, which also includes two Computer Operations Engineers. The team is responsible for enterprise-wide job scheduling, workload automation, batch processing, and operational monitoring that supports business critical systems and services for WoodmenLife Members.

The Computer Operations Analyst serves as a key link between application development, systems engineering, and operations, ensuring production processes run reliably, accurately, and on schedule.

Why You’ll Love This Role

WoodmenLife is seeking a Computer Operations Analyst to help ensure the stability and reliability of our enterprise production environment. In this role, you’ll monitor and manage scheduled job processes, respond to job failures, and work with internal teams to resolve issues quickly and accurately.

This position is ideal for someone with strong attention to detail who enjoys identifying abnormal job behavior, following well-documented procedures, and knowing their work directly supports critical business outcomes. You’ll gain exposure to enterprise systems, modern automation tools, and a collaborative operations culture.

WoodmenLife offers comprehensive training and a supportive environment that values accountability, trust, and work life balance.

What You’ll Do

Key Functions

Monitor scheduled job processes to ensure business critical work completes accurately and on time
Respond to job failures and alerts, following documented procedures and escalation paths
Identify unusual or abnormal job behavior before it impacts the business
Collaborate with internal teams to keep systems running smoothly for the organization and our members

Day to Day Responsibilities

Review activity from previous shifts to identify follow ups or required actions
Monitor job processes and call out errors, delays, or unexpected behavior
Communicate with teammates throughout the shift and ensure clean handoffs between shifts
Assist with requests from other teams such as special job runs, deployments, and questions
Review, update, and create documentation as processes evolve

Workload Automation & Production Support

Design and implement efficient automation solutions for Business Technology processes
Build and maintain job flows with dependencies, calendars, and scheduling criteria
Serve as scheduler for enterprise-wide, multi platform environments
Deploy code, create and update job definitions, and run processes in multiple test environments
Troubleshoot production issues, perform root cause analysis, and implement long term solutions

Collaboration & Continuous Improvement

Work closely with Systems Engineering, Application teams, and Operations staff
Serve as the Computer Operations representative on projects and cross functional teams
Promote and enforce best practices around automation, testing, quality, and change control
Support modernization initiatives such as Control M migration and print process improvements

Documentation, Training & Mentorship

Develop and maintain runbooks, procedures, and training materials
Mentor and support Computer Operations Technicians across all shifts
Promote consistency, operational discipline, and knowledge sharing

Tools & Technologies

Microsoft 365 and Teams
BMC Control M
Extra! Office Client
Enterprise systems across mainframe, Windows, and Linux platforms

Projects & Initiatives

Supporting new product launches for EXL and FIA
Preparing environments for migration to SAS Control M
Modernizing print processes and operational workflows

Qualifications

Minimum Qualifications

Five years of experience as an Operations Technician or equivalent role in a multi platform enterprise environment
Five years of experience using enterprise automation and monitoring tools with job dependencies
Experience supporting mainframe, Windows, and Linux platforms
Strong understanding of Job Control Language (JCL)
Strong troubleshooting, problem solving, and analytical skills
Strong written and verbal communication skills
Ability to work occasional evenings or overnight shifts as needed
Ability to work in a 24x7 on call environment
Willingness to travel less than 10 percent for training
Demonstrated Seamless, Trustworthy, Attentive, and Resourceful customer service

Preferred Qualifications

Experience with BMC Control M
Completed LOMA Courses 3 and 4
Experience mentoring or training operations staff

Career Growth

Computer Operations Analysts may advance to Senior Computer Operations Analyst, Computer Operations Engineer, or Senior Computer Operations Engineer roles.

Operational Considerations

The department operates 24x5. New hires rotate across shifts during training, which may last several weeks to months. After training, the role is typically assigned to first shift, with occasional schedule flexibility required.

Leadership Insight

My leadership style is built on trust, clarity, and accountability. I focus on setting clear expectations, empowering ownership, and fostering a collaborative, respectful team environment.

WoodmenLife offers a competitive compensation package and a comprehensive benefits package. More information about our benefits can be found at: https://www.woodmenlife.org/careers/home-office/benefits/ As part of WoodmenLife’s employment process, candidates will be required to complete a criminal background check, credit check (where required for position), fingerprint check (where required for position), drug screen, and reference checks. Any offer of employment will be contingent upon successfully passing the above.

WoodmenLife is welcoming to all regardless of background and beliefs. We respect every associate’s unique perspective and contribution. We are committed to creating an environment that values differences and provides opportunities for growth, leadership, and service. This includes providing equal opportunity in recruitment, employment, promotion, training, and community outreach. WoodmenLife is also dedicated to strengthening the communities where our employees live and work.

APPLICANTS WITH DISABILITIES SHOULD ADVISE THE HUMAN RESOURCES DEPARTMENT AT THE TIME OF APPLICATION IF SPECIAL ACCOMMODATIONS ARE NEEDED.

Woodmen of the World Life Insurance Society (WoodmenLife) is an Equal Opportunity Employer.