Applications must be filed at:https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00057258

We endeavor to maintain timely communication with all applicants by updating application statuses as promptly as possible. For the most accurate and up-to-date information about your application, please log in to the CAPPS application portal regularly to monitor status changes or updates.

Please note that this job posting can be closed without noticeand earlier than the closing date indicated in the posting if a suitable candidate is found. We encourage applicants to submit and complete the application promptly.

Are you ready to grow, make a positive impact?If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller’s Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more! The Comptroller’s office serves virtually every citizen in the state. As Texas’ chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.

Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.

Click hereto see an inside look at the Texas Comptroller’s office!

ABOUT THE Division

General description

We're seeking a motivated and eager individual to join our Information Technology division, operating in a 24/7/365 environment. Responsibilities include collaborating with a team to produce confidential print reports, developing print reports, performing quality control measures, and managing and monitoring thousands of mainframe jobs. This role offers the opportunity to train and work with multiple IT teams, facilitating growth and advancement opportunities for your skillsets and interests.
If you thrive in a team environment, demonstrate initiative, can work day/evening shifts, and pride yourself on quality work, apply today!

Work Hours
Client Service and Operations is a 24 X 7 – 365 days a year shop. Day shift work hours may vary based on position. Examples of operational positions are 5:45 AM to 6:15 PM and Night Shift work hours are from 5:45 PM to 6:15 AM and include two weekdays off each week and a three-day weekend off every other week on a rotational basis. While other positions can be Mon - Friday 6am - 6pm for a duration of an 8-hour shift. This position does require on call services. Hours may change based on business need.

Minimum Qualifications:

• Graduation from an accredited college or university with an associate’s degree.
• Two (2) years of work experience in an IT operations environment, including Customer Service Support answering customer calls, working in a large printshop (over 500 prints a day), working in a mainframe environment or working desktop support.

Preferred Qualifications:

• Graduated with an Associate’s degree in Computer Science, Computer Information Systems or Management Information Systems.
• Working in Win 11 or most current version
• Office 365 or most current version
• Experience working in customer service environment supplying reports to customers.
• Experience in a mainframe environment
• Experience in printing machinery that requires performance of preventive maintenance.
• Experience maintaining and servicing peripheral devices.
• Experience in handling secure documents

Licenses/Certifications (Preferred):

• Help Desk Analyst
• Control M Technician
• CA View Administration

In this role you will:

• Provides technical support for hardware software and applications.
• Answers and tracks customer calls and issues via an automated tracking tool
• Determines support requirements for the location, devise installation, and operation of IT Equipment and systems.
• Coordinates with Information Technology sections to determine issues and resolutions.
• Coordinates with peers and customers to provide status of assigned tickets and print reporting.
• Coordinates with vendors to support IT hardware and software including but not limited to Xerox and IBM printers and peripheral devices.
• Communicates information to customers, including job status, print status and completes required logs for tracking.
• Implements, schedules and coordinates production and user testing.
• Implements customer approved jobs, hardware, and software.
• Performs preventative maintenance on equipment according to contractual agreements with vendors, follows proper chemical handling procedures and investigates, researches and troubleshoots unusual and technical production problems.
• Assists in notifying maintenance personnel for problem resolution.
• Analyzes work production and reports failures and/or abnormalities for ensuring proper procedures for various outputs are followed.
• Provides quality customer service for all customers in resolving problems, ensures customer satisfaction and documenting the reported problems using service desk tickets, and/or status reports.
• Assists with Implementation and configure Control-M application-related functionality and the associated Control Modules.
• Creates reports using the CONTROL-M/EM Reporting Facility, ServiceNow, and CA-Web Viewer
• Provides the Master Schedule of mainframe prints to tax divisions.
• Coordinates with divisions on print issues and distribution of confidential prints and sensitive documents.
• Evaluates and recommends actions on testing and certification of hardware upgrades, Reports print problems, maintains documentation regarding problems and resolutions.
• Notifies management of problems with processing and follows standards and procedures in correcting the problem or in transferring to the appropriate personnel for corrective actions.
• Develops and documents Standard Operating Procedures
• Schedules and completes hardware and software system implementations and maintenance.
• Administers and adjusts hardware and software to fit within the agency guidelines.
• Troubleshoots and takes corrective action for any problems involving Control-M.
• Responsible for the ordering of supplies and warrants for the mainframe area.
• Research new equipment that will fit within the agencies structure.
• Research outside sources for known solutions to increase agency knowledgebase.
• Analyzes and tests new procedures.
• Ensures proper security measures are used with CPA and non-CPA personnel (badges and logbook sign ins) and monitors and responds to fire and weather alarms, bomb threats, and power outages with existing operating procedures.
• Reviews and provides recommendations regarding the procurement of information technology equipment.
• Performs other related duties as assigned

Maximize Your Earnings!

At the Comptroller's office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start. See our benefits offering

If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Important Note to the Candidate:

Salary is contingent upon qualifications. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.

MILITARY PREFERENCE

To receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to this job application.

https://hr.sao.texas.gov/CompensationSystem/JobDescriptions
Click on the occupational category for the position.

Additional MOS can be found at the State Auditor’s Office,

Military Crosswalk Guide

The Texas Veterans Commission provides helpful employment information. Go to: http://www.texasskillstowork.com, http://www.onetonline.org, https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.

Applications submitted through Work in Texas:

Work In Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.

The Comptroller’s Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.

Applicants must submit both a résumé and a completed application to be considered. Both documents should include sufficient work history to assess qualifications.

An applicant must be eligible to work in the United States to be hired at the Comptroller’s office and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment.