Applications must be filed at:https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00057217

We endeavor to maintain timely communication with all applicants by updating application statuses as promptly as possible. For the most accurate and up-to-date information about your application, please log in to the CAPPS application portal regularly to monitor status changes or updates.

Please note that this job posting can be closed without noticeand earlier than the closing date indicated in the posting if a suitable candidate is found. We encourage applicants to submit and complete the application promptly.

Are you ready to grow, make a positive impact?If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller’s Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more! The Comptroller’s office serves virtually every citizen in the state. As Texas’ chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.

Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.

Click hereto see an inside look at the Texas Comptroller’s office!

ABOUT THE Division

General description

We're looking for a motivated and eager individual who can work on site Monday – Friday between the hours of 6 AM- 6 PM to complement our Information Technology division The day-to-day responsibilities will involve collaborating with a team that distributes, records and reconciles IT equipment. Successful applicant will perform quality control measures, and manage and monitor thousands of IT assets, including mobile devices. You will answer calls and work tickets on basic technical issues and offer advice to solve them. This individual will have the opportunity to train and work with multiple IT teams -allowing growth and advancement opportunities to your skillsets and interests.

Work Hours
Client Support-Client Services work environment is an onsite position Monday – Friday 6 AM- 6 PM for a duration of an 8-hour shift and may include on call responsibilities. Position hours may change based on business need.

Minimum Qualifications:

• Graduation from an accredited college or university with an associate’s degree.
• 2 years of direct work experience in IT support work.
• 1 years of experience tracking 500+ assets in an automated tracking database
• 1 year of Property Management experience

Preferred Qualifications:

• Graduation from an accredited college or university with an associate’s or higher degree in Computer Science, Computer Information Systems or Management Information Systems.
• Experience working in Win 11 or most current version.
• Experience working in Office 365 or most current version.
• Experience with telecom products and billing
• Mobile devices management experience

Substitutions:

One (1) additional year of full-time minimum experience in IT support work may substitute for each year (30 semester hours) of required education with a maximum of 60 semester hours (two years).

Licenses/Certifications (Preferred):

• IT Help Desk Analyst
• IT Asset and Property Management
• ITIL – Information Technology Infrastructure Library
• MCITP – MS Certified IT Professional
• MCTS – MS Technology Specialist
• MCDST- MS Certified Desktop Support Technician
• MCSE- Microsoft Certified solutions Expert

In this role you will:

• Oversees the delivery of technical support for agency employees and other end users to ensure that problems and requests have been appropriately documented and resolved timely; provides technical support for hardware and software and assistance in researching and resolving escalated problems, which includes complex and/or critical technical problems.
• 1st and 2nd level support for providing Technical Customer Support via ticket, call or e-mail for All CPA employees including Field support personnel.
• Works and resolves tickets through a ticketing system.
• Assigns tickets accordingly to agency infrastructure and area of responsibility.
• Coordinates with peers and customers to provide status of assigned tickets.
• Communicates information to customers, including ticket/and asset assignments status, and completes required ticket and logs for tracking.
• Property Coordinator and reconciliation for Information Technology and all Information Technology equipment
• Maintains the asset data base in ServiceNow.
• Primary contact for all leased assets within CPA
• Responsible for tracking, shipping and delivery of all IT equipment
• Reviews and coordinates payment of telecom billing
• Reviews and coordinates telecom equipment and directories
• Works with Network to validate billing for telecom orders
• Analyzes performance of technical support activities and documents resolutions, identifies problem areas, and devises and delivers solutions to enhance quality of service and prevent future problems.
• Reviews daily data communication transactions, problems, remedial actions taken, and installation activities.
• Coordinates and oversees the setting up of equipment for employee use and performing or ensuring proper installation of cables, printers, headset and peripheral equipment.
• Performs maintenance on equipment according to contractual agreements with vendors, follows proper handling procedures and investigates, researches and troubleshoots unusual and technical problems.
• Determines support requirements for the location and operation of IT Equipment and systems.
• Coordinates with Information Technology sections to determine issues and resolutions.
• Works escalation level for other System Support Specialist I-III staff member within the team.
• Follows handling procedures and investigates, researches and troubleshoots unusual and technical problems.
• Works with Mobile device solutions such as MiFi’s and cell phones.
• Works with Apple products.
• Notifies maintenance personnel for problem resolution.
• Evaluates and recommends actions on testing and certification of hardware upgrades, Reports print problems, maintains documentation regarding problems and resolutions.
• Notifies management of problems with processing and follows standards and procedures in correcting the problem or in transferring to the appropriate personnel for corrective actions.
• Develops procedures and training manuals and conducts presentations and briefings.
• Schedules and completes hardware and software system implementations and maintenance.
• Administers and adjusts hardware and software to fit within the agency guidelines.
• Prepares briefings, reports, and evaluations on system efficiency and utilization.
• Researches outside sources for known solutions to increase agency knowledgebase
• Analyzes and tests new procedures.
• Researches new equipment that will fit within the agencies structure
• Reviews and provides recommendations regarding the procurement of information technology equipment.
• Performs other related duties as assigned

Maximize Your Earnings!

At the Comptroller's office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start. See our benefits offering

If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Important Note to the Candidate:

Salary is contingent upon qualifications. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.

MILITARY PREFERENCE

To receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to this job application.

https://hr.sao.texas.gov/CompensationSystem/JobDescriptions
Click on the occupational category for the position.

Additional MOS can be found at the State Auditor’s Office,

Military Crosswalk Guide

The Texas Veterans Commission provides helpful employment information. Go to: http://www.texasskillstowork.com, http://www.onetonline.org, https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.

Applications submitted through Work in Texas:

Work In Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.

The Comptroller’s Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.

Applicants must submit both a résumé and a completed application to be considered. Both documents should include sufficient work history to assess qualifications.

An applicant must be eligible to work in the United States to be hired at the Comptroller’s office and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment.