Job Description

Experience Requirements:

• Serve as the primary point of contact for customers seeking aftermarket parts for our OEM machinery, providing technical support and guidance as needed
• Utilize your engineering knowledge to identify and source replacement parts, ensuring compatibility and quality
• Provide technical support and information to customers over the phone, via email, or in person
• Develop and maintain relationships with customers to negotiate successful part sales.
• Collaborate with the sales team to identify sales opportunities and provide technical support for aftermarket parts sales
• Stay up-to-date with industry trends, products, and technologies to ensure our aftermarket parts offerings remain competitive
• Research prices for custom projects and work with outside sales to deliver the quotation
• Setup new & review existing customers in ERP to ensure proper financial reviews are complete
• Maintain the company's CRM and ERP at all times. All data must be maintained for accuracy
• Using the ERP, process all work orders from order entry through shipment
• Process returns, and exchanges in a timely and efficient manner

Requirements

• Bachelor's degree in Engineering or equivalent experience
• Strong technical knowledge of machinery and parts, with the ability to understand and interpret engineering drawings and specifications.
• Excellent communication and customer service skills, with the ability to build and maintain relationships with customers and suppliers.
• Strong organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office and inventory management software.
• Must be a team player with a positive attitude and the ability to work

Pay: $50,000 to $80,000 paid annually. The range provided is a guideline and not a guarantee of compensation. Other factors that are involved in offer decisions include, and are not limited to a candidate’s experience, qualifications, geography, and internal equity.

Benefits: The position also comes with an annual profit-sharing incentive bonus payment. Our benefit programs provide choice and flexibility to meet the needs of you and your family. This includes health and well-being, financial planning tools, career development, PTO, and more.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential

functions of the job.

EOE M/F/D/V