Job Description

Team JAS is seeking a Component Repair Representative who thrives in a fast-paced environment, enjoys solving problems, and knows how to keep things moving. This is a great opportunity for someone who is highly organized, proactive, and enjoys coordinating with suppliers, managing multiple priorities, and making a direct impact on operational efficiency and customer satisfaction.

About Team JAS, Inc.

Since 1986, Team JAS has provided aircraft component repair, overhaul, manufacturing, and distribution support to customers around the world. Our Jacksonville operation includes an FAA- and EASA-certified repair station, FAA-PMA manufacturing capabilities, inventory and logistics operations, and specialized support for regional and utility aircraft.

As part of Exchange Income Corporation, Team JAS combines the resources and stability of a larger organization with the collaborative environment of a specialized aviation company.

About the Position

Located on site at our facility in Jacksonville, Florida, this position plays an important role in coordinating aircraft component repairs with external Maintenance, Repair, and Overhaul (MRO) suppliers, ensuring repair orders move efficiently from initial receipt through completion and redelivery.

The ideal candidate is highly organized, detail-oriented, and proactive, with strong communication and problem-solving skills. This role requires someone who can manage multiple repair orders, maintain accurate records, follow up with suppliers, and resolve issues before they impact customer commitments.

Working closely with our Sales, Purchasing, Logistics, and Quality teams, the Component Repair Representative helps maintain repair turnaround times, control costs, support component availability, and deliver exceptional customer service.

Key Responsibilities

• Repair Order Management: Create, process, and manage external repair orders in Quantum Control, ensuring timely completion within established cost, quality, and turnaround time requirements.
• Supplier Coordination: Communicate with approved repair vendors, obtain quotations, monitor repair progress, and resolve issues affecting delivery schedules or customer commitments.
• Order Tracking & Expediting: Monitor open repair orders, follow up on overdue repairs, maintain accurate estimated shipping dates, and proactively expedite orders to meet deadlines.
• Quotation & Cost Management: Prepare and review repair quotations, coordinate approvals, process flat-rate exchanges and repairs, and ensure accurate documentation and billing.
• System & Record Accuracy: Maintain complete and current repair order information in Quantum Control, including status updates, costs, notes, and important milestones.
• Cross-Functional Collaboration: Work closely with Sales, Purchasing, Logistics, Quality, and Customer Support to coordinate repair activities and meet customer requirements.
• Customer Service: Respond to repair-related inquiries, communicate order updates, and assist in resolving concerns professionally and efficiently.
• Supplier Performance: Help monitor vendor turnaround times, responsiveness, repair quality, and cost performance while identifying opportunities for improvement.
• Rotable Pool Support: Monitor repair activity affecting rotable inventory availability, identify potential shortages or delays, and coordinate alternative solutions with internal teams.

Required Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in order management, repair administration, customer service, supplier coordination, or a related aviation, manufacturing, or technical environment.
• Strong organizational skills with the ability to manage multiple orders, priorities, and deadlines.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Strong attention to detail and commitment to maintaining accurate records.
• Ability to communicate and collaborate effectively with suppliers, customers, and internal departments.
• Strong problem-solving skills, follow-through, and ability to take ownership of assigned responsibilities.
• Ability to work effectively in a fast-paced, deadline-driven environment.

Preferred Qualifications

• Experience in aviation, aerospace, or Maintenance, Repair, and Overhaul (MRO) operations.
• Experience with Quantum Control or a similar ERP/MRO management system.
• Familiarity with aircraft component repair processes, repair orders, and supplier quotations.
• Experience monitoring supplier performance, repair costs, and turnaround times.
• Knowledge of rotable components, inventory availability, and repair cycle management.
• Familiarity with supplier quality requirements and aviation industry documentation.
• Ability to interpret technical documentation, part numbers, and repair-related terminology.

What Success Looks Like

A successful Component Repair Representative takes ownership of the repair process, anticipates potential delays, and keeps repairs moving toward completion.

Key performance expectations include:

• Creating external repair orders within one business day of customer receipt.
• Maintaining accurate repair status information and estimated shipping dates in Quantum Control.
• Proactively following up with suppliers to minimize delays and support on-time delivery.
• Managing repair quotations, costs, invoices, and required documentation accurately.
• Keeping internal teams informed of repair progress, potential issues, and recovery plans.
• Supporting rotable pool availability by identifying repair delays and coordinating solutions.

Why Join Team JAS?

At Team JAS, you'll be part of an established aviation company supporting aircraft operators around the world. Our team works collaboratively across departments to solve problems, support customers, and keep critical aircraft components moving through the repair and supply chain.

We value employees who take initiative, communicate effectively, and take pride in delivering dependable results.

Join Team JAS and help keep aviation moving!

Team JAS is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.