Job Description

Key contact for managing Non FHS customers (on demand) requests.

• Process customer Requests for Quotations (RFQ) adhering to established processes and guidelines.

• Manage the contract issuance and secure the customer's signature to finalize the order, following their acceptance of the pricing.

• Responsible to document exchange, loan or repair activity ensuring accuracy and paying attention to details

• Ensure that customer requirements are processed in a timely manner based on part urgency and that high quality customer service is delivered at all times

• Track and trace to ensure Core Unit has been returned by customer as per agreement, through regular communication

• Manage all discrepancy related to Core unit returned by Customer (quality, lead time and technical standard)

• Act as the focal point for Customers when triggering FHS supply chain, repair and logistics team as required. Build relationships with non FHS customers for potential future contracts.

• Manage the invoicing process, by ensuring that all costs have been taken into account, exchange fee, repair cost, late fees when applicable. Ensure proper explanation to customers of charges to avoid any dissatisfaction.

• Manage relationship with stakeholders, develop root cause analysis and propose corrective actions

• Propose process improvements, rules and regulations for Component on Demand business

• Highlight issues by going through the proper escalation points within the management team.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Customer Services Sdn Bhd

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Account and Service Management <JF-CS-CA>

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