Job Description

**Compliance Support Specialist – Bethesda North Hospital *

Make a difference every day as a Compliance Support Specialist BNH Maternity Inpatient Support. Join a compassionate, servant-led team committed to excellence in patient and guest services while working in a supportive, high-energy environment.

We offer career growth opportunities, a comprehensive benefits package, and competitive shift differentials as appropriate for your shift worked.

Apply today and grow your career with a team that truly values you.

Location:  

Work Schedule:

• Day Shift
• Holiday/weekend rotation
• Part-time (24 hours/week)

Incentives & Benefits:

*For full-time or part-time, there is a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Overview:

This position provides specialized administrative and clinical support to the Maternity Departments, with a primary focus on birth registration and coordination of documentation related to pregnancy and newborns. Responsibilities include assisting patients with creating and registering birth certificates in the Ohio Vital Records System (OVRS) and ensuring compliance with state requirements. The role collaborates closely with care coordinators and social workers, particularly in complex situations such as gestational carrier arrangements, surrogate births, adoptions, and child protective custody cases. The position manages and organizes electronic documentation, including timely attachment of external documents to the TriHealth EMR. It requires ongoing professional communication with multiple state agencies, such as the Ohio Department of Health, Office of Vital Statistics, Ohio Central Paternity Registry, and various departments within the Bureau of Maternal, Child, and Family Health. This role includes data entry and retrieval in EPIC and OVRS, as well as processing requests for durable medical equipment—primarily breast pumps—prior to patient discharge. The individual will coordinate approvals or denials with Lactation Consultants, Pediatricians, and patients, and ensure bedside delivery of approved equipment. Additional duties include completing approximately 80% of paternity affidavits for unmarried parents and participating in continuous quality improvement initiatives to enhance departmental processes and support exceptional patient care. The position also performs assigned office management functions to support overall departmental operations.

Job Requirements:

Associate's Degree (Required)

3 - 4 years experience Clerical office or hospital clerical or care delivery (Required)

Up to 1 year experience in Healthcare either in a hospital or community agency (Required)

Advanced computer skills

Oral and written communication skills

Data entry and results reporting

Office organizational skills

Medical terminology

Job Responsibilities

Assist patients in creating and registering birth certificates in the Ohio Vital Records System (OVRS), ensuring accuracy and compliance with state guidelines at patient bedside, prior to discharge. Coordinate DME requests—including breast pumps—prior to patient discharge by verifying approvals, communicating outcomes to providers and patients, and arranging bedside delivery of approved equipment.

Collaborate with care coordinators and social workers to manage documentation for gestational carriers, surrogate births, adoptions, and child protective custody cases, ensuring all legal and regulatory requirements are met.

Attends staff meeting and in-services. Participates in teambuilding exercises as indicated. Engages in educational opportunities to maintain professional competence. Participates in continued quality improvement projects to improve process to deliver exceptional patient care.

Receive, organize, and upload electronic documents into the TriHealth EMR in a timely and accurate manner, maintaining secure and complete patient records.

Data retrieval and entry into electronic systems, EPIC and OVRS to meet state requirements. Complete approximately 80% of paternity affidavits for unmarried parents and participate in ongoing quality improvement activities to enhance departmental processes and patient care experiences.

Serve as a professional liaison with state agencies such as the Ohio Department of Health, Office of Vital Statistics, and Ohio Central Paternity Registry to ensure proper processing of required documentation.

Working Conditions:

Bending - Rarely

Climbing - Rarely

Concentrating - Consistently

Continuous Learning - Occasionally

Hearing: Conversation - Consistently

Hearing: Other Sounds - Frequently

Interpersonal Communication - Consistently

Kneeling - Rarely

Lifting <10 Lbs. - Occasionally

Lifting 50+ Lbs. - Rarely

Lifting <50 Lbs. - Occasionally

Pulling - Rarely

Pushing - Occasionally

Reaching - Rarely

Reading - Occasionally

Sitting - Consistently

Standing - Rarely

Stooping - Occasionally

Talking - Consistently

Thinking/Reasoning - Consistently

Use of Hands - Consistently

Color Vision - Occasionally

Visual Acuity: Far - Frequently

Visual Acuity: Near - Consistently

Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community