Job Description

The Compliance Specialist at Hilton Grand Vacations offers an outstanding opportunity to join a world-class team in the Finance/Insurance sector. You will play a crucial role in maintaining our outstanding standards and ensuring flawless compliance with industry regulations!

As a Compliance Specialist, you will assist with a variety of compliance-related duties under the supervision of the Compliance Supervisor. Your responsibilities include monitoring collection and loan servicing operations, addressing complaints, coordinating internal and external audits, updating Portfolio Services Policies, procedures, and handling collection and loan servicing licensing applications and renewals.

Reporting to the Compliance Supervisor, this position helps monitor and audit the Portfolio Services Department internally and externally. Responsibilities involve collecting data, examining closing documents, managing loan servicing steps, and supporting collection efforts. Additional tasks include:

• Monitor the complaint handling processes, and if needed, assist team members with complaint handling process.
• Monitor team member collection and customer service calls and report violations to leadership.
• Coordinate internal and external audits, including supplying supporting documentation and responding to audit inquiries.
• Report non-conformities discovered during internal monitoring and/or external audits to leadership.
• Collect and analyze system data for key performance indicators and trend analysis reports.
• Research applicable regulations and determine how they impact current/future processes, presenting findings to leadership.
• Draft and revise department policies, procedures, and consumer communications applied by HOA A/R, Loan Servicing, and Collections departments.
• Help monitor updates to department forms, consumer-facing communications, policies, procedures, and training material.
• Assist with training and testing of employee knowledge of regulations, policies, and procedures.
• Assist with collection and loan servicing licensing processes, including submission of initial applications and completion of renewals.
• Perform other duties as assigned by leadership.
• Team members may be asked to go to the office occasionally (approximately 1-2 times a month).

To fulfill this role optimally, you will have the following minimum qualifications and experience:

• Proven organizational skills and excellent communication skills.
• Proficiency in Microsoft Word and Excel.
• Experience in timeshare industry preferred.
• Knowledge of FDCPA, UDAAP, FCRA.
• Associate's Degree/College Diploma/Cepeg or Bachelor’s Degree.
• 1-3 years of related experience.

Why do Team Members like working for us:

• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide!
• 401(k) program with company match
• Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
• Employee stock purchase program.
• Tuition reimbursement programs.
• Numerous learning and advancement opportunities.

This role will require you to be within the Orlando area.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will provide reasonable accommodation to individuals with disabilities for the application and interview process. We also offer accommodation to perform essential job functions and to receive employment benefits and privileges. Please contact us to request an accommodation.