Job Description

Application deadline: Oct 17, 2026

Amazon Customs & Trade (ACT) manages US import customs clearance across multiple U.S. ports of entry for both internal and external Amazon customers. The Sr. Compliance Specialist is the primary resolution support owner for cargo detained by CBP, FDA, CPSC, EPA, and other Partner Government Agencies (PGAs) — managing each case from first notice through final resolution. You will work across a broad stakeholder set: importers of record (IORs), U.S. government agencies, examination facilities, carriers, and Amazon internal teams spanning Operations, Compliance, Legal, Finance, Origin, and Product/Tech.

ACT is scaling to meet growing import volume and increasing case complexity. This role will evolve alongside the business — we are looking for someone who can adapt, take ownership across shifting priorities, and contribute beyond their immediate caseload. Strong written and verbal communication skills are essential; cases routinely carry same-day response requirements with seizure, penalty, or mounting demurrage as direct financial consequence of inaction.

Key job responsibilities

• Manage an active caseload of CBP exam holds, PGA detentions, and other enforcement actions across assigned U.S. ports — from intake through resolution (release, re-export, destruction, or formal response)
• Track and respond to CBP CF-28 and CF-29 notices within statutory deadlines; escalate approaching deadlines and elect appropriate disposition paths, including re-export, manipulation/destruction, and UFLPA exclusion proceedings
• Serve as the primary government-facing customs broker point of contact — building working relationships with CBP officers, FDA district staff, CPSC analysts, EPA inspectors, and other PGA personnel
• Coordinate logistics for cargo returns, CES pickup, drayage, and destruction with carriers, exam facilities, and Amazon's logistics network teams
• Partner cross-functionally with CTU operations, finance, controllership, and billing on entry corrections, fee approvals, invoice reconciliation, and systemic filing issues
• Draft formal agency responses, triage enforcement communications by urgency, and escalate seizure and penalty actions same business day per team SLAs
• Contribute to weekly business reviews and operational reporting — port-level case status, dwell aging, hold/exam rates, and constraint callouts for leadership
• Collaborate with product, tech, and I&I teams on automation and AI initiatives to improve exam resolution workflows and scale operational capacity

Basic Qualifications

• 1+ years of logistics, transportation, supply chain, import/export operations, or data entry/data administration experience
• Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions, etc.)
• Speak, write, and read fluently in English
• Work 40 hours/week, and overtime as required
• Experience performing accurate data entry and analysis

Preferred Qualifications

• High school or equivalent diploma
• Bachelor's degree in logistics, transporation, supply chain, or business
• Licensed customs broker
• Experience in international logistics, cross-border transportation and supply chain, or U.S. Customs rules and regulations
• Experience in customs

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, , - 19.37 - 33.94 USD hourly

USA, AZ, Tempe - 19.37 - 33.94 USD hourly