Job Description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role utilises expert knowledge in the specific fields of administration / product / process to resolve technical and complex problems, usually in support of administrative queries/issues. The incumbent is individually accountable for achieving results through own efforts.

The Regulatory Compliance Team is accountable for determining, collecting, analysing and recording of compliance information and documents of our customers in terms of the Financial Intelligence Centre Act and Tax legislation (FICA/FATCA/CRS/DWT).

This specific role works with the compliance of entities, such as trusts and companies, at onboarding, disinvestment or annual review stage. The role requires extensive reading and interpretation of company documents, and considerable telephonic and email contact with customers and advisors.

Key responsibilities will include amongst others the following:

Documentation Processing:

• Functions as a subject matter expert in the field of administration/product/process.
• Often acts as a consultant with regards to decision-making of operational and/or tactical importance.
• Often acts as a point of escalation for matters with high level of complexity.
• Could be accountable for maintaining and improvement of Standard Operating Procedures. 
• Recommends system and process enhancements.
• Could be accountable for testing enhancements to systems.
• Coaches specialist staff.
• Could act as an expert on major projects.

Operational Delivery:

• Manages daily operational (client service and or administrative) delivery within specific functional area and service levels.
• Accountable for technical decision making within a specific functional area.
• Could take accountability for the implementation of a strand of an operational project.
• Liaises with customers and advisors on complex compliance matters, both telephonically and via email.
• Work across teams where resources are required.

Personal Effectiveness:

• Accepts and lives the company values.
• Accountable for service delivery through own efforts.
• Collaborates effectively with others to achieve personal results.
• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
• Makes increased contributions by broadening individual skills.

Quality Assurance:

• Adheres to service and quality standards.
• Performs quality checks on own work.
• Could be accountable for peer review/quality checks on the work of others.

Qualifications and Experience required:

• Matric or equivalent NQF Level 4 qualification
• Undergraduate degree in Law
• Minimum of 1-3 years working experience in Financial Services
• Analytical skills and attention to detail
• Excellent communication (verbal & written) interactive skills
• Strong delivery focus
• Ability and desire to understand and apply company documentation, involving extensive reading and interpretation of legal documents
• Ability to work in a team and independently

Skills

Compliance Software, Computer Literacy, Customs Compliance, Data Compilation, Engineering Standards, Evaluating Information, Learning and Development (L&D), Legal Practices, Management Reporting, Oral Communications, Professional Presentation, Regulatory Compliance Management

Competencies

Action Oriented

Communicates Effectively

Decision Quality

Ensures Accountability

Instills Trust

Manages Complexity

Optimizes Work Processes

Organizational Savvy

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

09 October 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!