Job Description

The incumbent is responsible for supporting the Chief Compliance Officer in the execution and oversight of the Regulatory Compliance programmed for Manulife Insurance Berhad. The role acts as an independent compliance partner to the business, providing regulatory advice, conducting compliance monitoring and investigations, managing privacy and distribution compliance matters, and supporting the effective identification and management of compliance risks across the organization

Position Responsibilities:

• Manage and conduct investigations into agent misconduct cases, ensuring reviews are completed thoroughly and in accordance with regulatory and internal requirements.

• Prepare analysis of investigation findings and provide recommendations to relevant governance committees for deliberation and decision-making.

• Monitor and coordinate remediation efforts to ensure agent misconduct cases are resolved effectively and within established timelines.

• Conduct quality assurance reviews on complaints handling, sales practices and marketing materials to ensure fair customer treatment and mitigate mis-selling risks.

• Review and assess Privacy Incident Reports, including the adequacy of corrective actions and control enhancements implemented by the business.

• Perform privacy risk assessments and provide compliance advisory support on new projects, initiatives and regulatory changes issued by Regional Compliance, local regulators and relevant authorities.

• Independently manage and execute Regulatory Compliance activities, including the development, implementation and enhancement of compliance programmed, policies, procedures and compliance tools relating to Distribution Compliance and Privacy Risk.

• Prepare management reports, dashboards and compliance updates highlighting emerging risks, key issues and regulatory developments for senior management review.

• Develop and facilitate compliance awareness programmed and training initiatives to promote a strong culture of compliance across the organization.

• Execute compliance monitoring and quality assurance reviews to identify compliance gaps, control weaknesses and emerging risks, and recommend practical remediation measures.

Required Qualifications:

• Bachelor's Degree in Law, Business, Finance, Accounting, Risk Management or related discipline.

• Minimum 4–6 years of relevant experience in Compliance, Risk Management, Audit, Legal or Regulatory functions within the insurance, banking or financial services industry.

• Good understanding of insurance laws, regulations, guidelines, and industry practices.

• Ability to work independently and manage multiple compliance responsibilities with minimal supervision.

Preferred Qualifications:

• Experience in regulatory compliance advisory, compliance monitoring, investigations, complaints handling, privacy risk management and/or AML compliance would be an added advantage.

• Professional certifications (e.g., ICA, CAMS, or equivalent) would be an added advantage.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com

Hybrid