Job Description

Compliance Specialist

FT / PT Status – Full-Time
Salary – $22.00 - 22.59 Hourly Wage
Remote Work / In-Office – Hybrid

Recruiter – Tehra Gorski | tgorski@utah.gov | 801-530-6030
Application Deadline – 7/9/2026

Are you great with people and have the ability to understand and apply statutes and rules? Do you thrive under pressure and excel in conflict resolution? If so, become an integral member of a great team! The Utah Labor Commission Industrial Accidents Division is looking for a hardworking team player able to work in a high-volume environment with great communication skills to fill a Compliance Specialist position.

This opening is with our Claims Compliance Team and will be predominantly assisting injured workers, employers, medical providers, attorneys, and insurance adjusters through the workers’ compensation claims process.

This recruitment may also be used to fill vacancies that open within 6 months of the job posting in our Policy Compliance Team primarily focused on the employers’ requirement to provide workers’ compensation insurance for its employees.

This is a fully benefited position that offers medical, dental, and vision insurance (from day one), 12 paid holidays, vacation and sick leave, no nights and weekends, and so much more!

This position requires you to work 8 AM - 5 PM Monday through Friday in our offices located in downtown Salt Lake City.
Following the initial 3 month training period, you will be eligible to apply for a hybrid schedule of no less than 3 days on site per week. Additional days on site will be required as needed for coverage, training and/or meetings.

Key Responsibilities

Key responsibilities and day to day responsibilities of this position:

In this position, as a Compliance Specialist, you will assist the public in complying with the requirements of the Workers’ Compensation Act, rules and administrative guidelines, including the issuance of penalties with a focus in several of the following specialties: an employer’s requirement in providing insurance for employees, assisting parties through the claim process, workers’ compensation coverage waivers, unlawful interference, employee misclassification, claims reporting, extraterritorial coverage and unlawful payment of benefits.

You will provide education focused phone, email, written, and in-person customer service to the general public. The daily duties will include, but not be limited to the following:

• Receiving, researching and responding to incoming questions or complaints.
• Assisting in resolving workers' compensation claim disputes.
• Ensuring workers' compensation laws are followed throughout the process.
• Providing parties with information concerning rights, options, benefits, services, goals and expectations.
• Interpreting, clarifying, explaining, and applying agency policy and procedures, business practices, federal and state laws, and regulations, etc.
• Gathering documentation to support negotiated resolution of non-compliance issues.
• Recommending penalties and corrective action for non-compliance with regulations.
• Other duties as assigned by the management team.

Qualifications

Minimum or "day-one" qualifications:

• Customer service experience, demonstrating strong verbal communication skills in responding to public inquiries clearly and professionally, via phone, in-person, or virtual platform.
• Demonstrated ability to produce clear, concise, and professional written documents, including emails and letters, tailored to effectively convey information.
• Proficiency in Microsoft Word and Microsoft Excel.
  
  

Preferred or trainable/on-the-job qualifications:

• Speak, read, and write fluently in Spanish, in addition to English
• Experience in a high-volume fast paced customer service environment.
• Experience learning, retaining, and applying laws, rules, policies, and/or procedures.
• Experience explaining laws, rules, policies, and/or procedures to the public.
• Experience with case management practices, including accurate well-written notes.
• Deescalating individuals that do not agree with a law, policy or process.
• Professional Experience with workers’ compensation insurance.
  
  

About the Role

Location –
160 East 300 South
Salt Lake City, Utah, 84111
United States
Background Check Required – You must successfully pass a criminal history check.
Drug Test Required – No
Schedule Code – B - Competitive Career Service

Why You Should Join Our Team

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency

Utah's workforce is one of its most valuable resources. The Labor Commission is responsible for ensuring safety and fairness in the workplace and fairness in housing. In addition to Administration, there are five divisions within the Labor Commission:

• Adjudication
• Antidiscrimination and Labor (UALD)
• Boiler, Elevator, and Coal Mine Safety
• Industrial Accidents
• Utah Occupational Safety and Health (UOSH)
  
  

Supplemental Information

• Job Classification: Insurance Compliance Specialist (14377).
• Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.
• DHRM rules apply for promotions/transfers.
• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.