Job Description

Job Location: Corporate Office - Cleveland, OH 44113Compliance Specialist
Electronic Merchant Systems is seeking a qualified candidate for Compliance Specialist in Cleveland, OH.
Position Overview:
- Responsible for assisting with compliance research and resolution.

Job Responsibilities:
- Research compliance issues and assist with providing the best resolution
- Work with clients on account issues and concerns
- Review and analyze legal document requests
- Pull and upload file documentation
- Liaison between outside counsel and upper management
- Act as subject matter expert for Client Services team
- Act as a point of contact for escalated issues

Qualifications

Position Summary
The Compliance Specialist is responsible for ensuring adherence to card network rules, regulatory requirements, and internal policies within a payment processing environment. This role will lead responses to card brand violation programs and monitor merchant compliance.
Key Responsibilities
- Monitor compliance with card network rules (Visa, Mastercard, Amex, Discover), including dispute and fraud monitoring programs
- Manage and respond to card brand violations, including:
- Visa VIRP
- Mastercard BRAM
- Draft and submit remediation plans, representment strategies, and compliance responses within required SLAs
- Conduct merchant reviews and ongoing due diligence (KYC/KYB) to identify high-risk or non-compliant activity
- Investigate alerts related to potential compliance violations through website monitoring
- Monitor and review retroactive MATCH alerts
- Maintain detailed documentation of violations, responses, and remediation efforts for audit and regulatory review
- Support internal and external audits, including evidence gathering and control validation
- Assist in updating compliance policies and procedures aligned with evolving card brand and regulatory requirements

Qualifications
- 2–5 years of experience in payments, compliance, or risk management within a merchant acquiring environment
- Strong working knowledge of card network monitoring programs and thresholds (Visa, Mastercard)
- Experience responding to card brand violations and managing remediation plans
- Familiarity with PCI DSS, AML/BSA, and OFAC requirements
- Strong analytical and investigative skills with high attention to detail
- Ability to manage sensitive data in accordance with privacy and security standards
Preferred

Qualifications
- Experience with chargeback management platforms and fraud monitoring tools
- Experience interacting directly with card brands or sponsor banks
- Knowledge of merchant vertical risk profiles and prohibited/restricted categories
Key Competencies
- Card network rule interpretation and application
- Regulatory compliance and risk mitigation
- Data analysis and trend identification
- Written communication (formal responses to card brands and partners)
- Cross-functional collaboration under tight deadlines
***If you are located in Cleveland, Ohio this position is onsite***