Job Description

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

About The Role:

Constellation Payment Processing is amodern Payment Facilitator (PayFac) empowering SaaS businessesto grow revenue through seamless, embedded payments. As part of Constellation Software Inc. (CSI) — a global Canadian-based software leader — we combine the agility of a specialized payments company with the strength and stability of an established global powerhouse.

The ComplianceSpecialistplays a key role in supporting CPP’s enterprise compliance program with a strong emphasis onThird-partyRisk Management (TPRM)Vendor Management(VM)and Internal Audits. This role ensures CPP maintains compliance with regulatory, contractual, and industry standards (including PCI and payment industry requirements) by assessing internal controls,monitoringthird-partypartners, and supporting crossfunctional initiatives.

The ideal candidate isdetailoriented, organized, and comfortable working in afast-pacedenvironment with multiple stakeholders, both internal and external.

This role may require limited travel (<25%) for conferences, training, or partner visits.

WhatYou’llDo

• Third-PartyRisk ManagementVendor Management

• LeadCPP’s TPRM/VM Program, including onboarding, monitoring, reviewing, and offboarding of third-partyservice providers.

• Conduct third-party risk assessments, review SOC reports, security documentation, andmonitorongoing vendor performance.

• Own due diligence activities(questionnaires information requests)and followupon remediation items with internal business owners and external partners.

• Track vendor compliance obligations and ensure documentation is updated,accurate, and auditready

• Internal Audits & Internal Control Monitoring

• Leadplanning, executing, and documenting internal audits to assess the effectiveness of internal controls and processes.

• Perform control testing and work with stakeholders toidentifygaps, inefficiencies, or risks.

• Support remediation efforts and followup tovalidatecompletion of corrective actions.

• Maintain audit logs,evidencerepositories, and internal tracking tools.

• Policy & Procedure Support

• Assistin drafting, revising, andmaintainingcompliancerelatedpolicies, standards, and procedures.

• Work with process owners to ensure documentation isaccurate, current, and aligned with regulatory and industry requirements.

• Support policy governance activities, including review cycles and approvals.

• Merchant Compliance

• Assistmerchant compliance initiatives, including tracking compliance statuses andassistingmerchants with required documentation.

• Assistin communication efforts, including responding to merchant compliance questions or escalations.

• Maintainaccuraterecords related to merchant compliance obligations.

• General Compliance Program Support

• Support risk assessments, control mapping, and compliance reporting activities.

• Maintain compliance documentationandaudit trails.

• Assistwithcollection of evidence and documentation needed for external audits

• Participate in crossfunctionalprojects to enhance compliance maturity and reduce organizational risk.

• Stay informed about relevant regulations, industry changes, and emerging risks within the payment ecosystem.

Basic Qualifications:

• Bachelor’s degree in Business, Compliance, Information Security, or related field—or equivalent professional experience.

• Strong understanding of control frameworks, compliance documentation, and audit processes.

• Excellent written and verbal communication skills.

• Ability to manage multiple priorities, meet deadlines, andmaintainexceptional attention to detail.

• Proficiencywith Microsoft Office (Word, Excel, PowerPoint) and willingness to learn compliance systems/tools.

• Analytical mindset with the ability toidentifyrisks and evaluate controls.

• Strong organizational skills with consistentfollowthrough

• Ability to work collaboratively across technical and nontechnical teams.

• Professionalism, confidentiality, and sound judgment.

• Continuous learner with a proactive approach to problemsolving

Preferred Qualifications:

• Experience in the payments, fintech, or financial services industry.

• 1–3+ years of experience in Compliance, Risk Management, Audit, Vendor Management, or related areas.

• Familiarity with:

• PCI DSS or other security frameworks

• SOC reports (SOC 1/SOC 2)

• Vendor risk management platforms or audit tools

• Experienceresponding to client security questionnaires or compliance inquiries.

• Familiarity with leveraging AI tools to streamline workflows, enhance communication, or support decision-making

Exciting Benefits we offer:

• Market-leading Salary

• Medical Coverage – Self & Dependents

• Parents Medical Coverage

• Provident Fund

• Employee Performance-based bonuses

• Home Internet Subsidy

• Conveyance Allowance

• Profit Sharing Plan [Tenured Employees Only]

• Life Benefit

• Child Care Facility

• Company Provided Lunch/Dinner

• Professional Development Budget

• Recreational area for in-house games

• Sporadic On-shore training opportunities

• Friendly work environment

• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.