Job Description

The Account Manager I is responsible for ensuring satisfaction and providing Stellar Service to ADP's Mid-Market Tax Services clients. This role will use multiple tools and resources in order to develop an accurate and comprehensive response to inquiries relating to the processing of U.S. Payroll taxes. Provides support to a team of Account Managers by doing projects, calling agencies, internal departments and clients, and maintaining reports as necessary. Medium to heavy volume of phones and computer work dealing with agencies and internal departments to help support our clients.

• Answers incoming client (business-to-business) inquires or make outbound telephone calls to clients with high focus on stellar service. Completes all required information accurately and timely to ensure accurate tax processing for the client. Updates client information as necessary. The position puts a high emphasis on quality service meeting/exceeding all established internal and Client Service Level Agreements.
• Provide Stellar Service to your own client base in addition to supporting account managers on the floor.
• Answers basic client questions regarding payroll taxes including though not limited to funding, daily errors, maintenance reports, agency notices and amendments. Successfully manage a base of 5-10 clients after a minimum of 6-9 months in the position while still supporting account manager requests.
• Refers to complex questions/issues to Account Manager for follow-up and resolution.
• Other related duties as assigned.

Qualifications

See TA records for Qualification Requirements