Job Description

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Compliance Risk Management Director within the Compliance, Conduct and Operational Risk (CCOR) organization, you will lead the design and execution of the Risk Management and Compliance (RM&C) framework for the Credit Card Services program. You will be responsible for leading second line of defense oversight of compliance and operational risks for the Chase Branded and Co-Branded Chase Card products.

You will be part of a diverse team of CCOR professionals, fostering cross-functional collaboration and supporting the Chase Credit Card business. You will lead a team responsible for identifying and assessing new and emerging risks, applying sound judgment and delivering innovative, risk-based solutions to support the Firm and our customers. You will need to thrive in a complex environment, communicate with clarity, and execute with purpose.

Job Responsibilities

• Provide independent advice and oversight of compliance and operational risks for Chase Credit Card products and related processes.
• Lead collaboration with business and functional stakeholders, supporting compliance with relevant laws, regulations and policies, contributing to the continuous improvement of the CCOR program, while identifying efficiencies.
• Monitor regulatory and legislative changes, providing oversight and guidance for business implementation of new rules and regulatory requirements.
• Review and assess new business initiatives for regulatory and operational risk implications, supporting innovative and compliant business outcomes.
• Identify, escalate, and respond to emerging compliance and operational risks.
• Foster cross-functional collaboration with Compliance, Operational Risk, Legal, Risk, Product, Payments, Audit, Finance, and Control Management teams, promoting knowledge sharing and continuous learning.
• Support business AI driven initiatives by providing evidence-based advice. Champion continuous adoption of the use of AI tools in CCOR to improve efficiency.
• Lead a team of seasoned professionals, fostering an inclusive environment for employee growth and excellence.

Required qualifications, capabilities, and skills

• 10+ years of experience in regulatory compliance, legal, or risk management roles within Credit Cards and/or financial services

• Expertise in Credit Card regulations, including without limitation Regulation Z (TILA), Regulation B (ECOA), FCRA, SCRA, MLA, UDAAP, GLBA, etc.

• Expertise on credit card, inclusive of Co-brand partnerships, subscription products and payment processing networks.

• Awareness of evolving AI regulations and AI risk frameworks, with ability to translate them into practical governance, controls, and operating model requirements.

• Proven ability to communicate complex regulatory issues clearly in writing and verbally to senior audiences.

• Ability to operate independently and lead cross-functional initiatives with limited oversight.

• Track record of professional judgment in ambiguous or novel regulatory situations to resolve problems efficiently and pragmatically.

• Bachelor’s degree or higher in law, finance, or related field.

• Demonstrated integrity, accountability, and professional maturity in regulated environments.

Preferred qualifications, capabilities, and skills

• Prior financial services experience in credit card preferred.

• Experience as lead Compliance and/or Operational Risk Officer in Credit Card or experience serving in a designated compliance or control function leadership capacity.

• Operational familiarity with compliance program testing and documentation processes and systems.

• Commitment to inclusive leadership and supporting a culture of growth and curiosity.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans