Job Description

Join Regulatory Strategy and shape the team’s direction at the nexus of governance and regulator engagement. In this high-impact role, you’ll steer business management, lead culture initiatives, and ensure flawless execution of critical regulatory programs. You will partner closely with senior leaders and onsite regulators, optimizing processes and leveraging AI to drive outcomes. If you thrive in fast-paced environments, communicate with clarity, and deliver at pace, this is your opportunity to lead and influence firmwide governance.

As a Business Manager in Regulatory Strategy (CCOR), you will oversee core business management, lead governance activities, and manage teams that support the firm’s onsite regulators. You will drive strategic planning and execution, own budgeting and headcount processes, and ensure a strong control environment. The role offers a unique chance to engage with senior stakeholders across the firm and regulators, build scalable processes, and anchor culture initiatives that amplify our impact.

Job Responsibilities:

• Lead a team of five (2 VPs, 1 Senior Associate, 2 Admins), setting priorities, coaching talent, and ensuring clear accountability.
• Drive business management for the broader team, including strategic planning and execution, budgeting and forecasting, headcount and expense management, monthly/quarterly business reviews, and real estate planning.
• Serve as crisis and business resiliency lead, coordinating readiness, playbooks, and response across stakeholders.
• Coordinate and deliver communications for team and CCOR-related priorities, producing clear, visually compelling materials for emails, meetings, and townhalls.
• Oversee the control environment; maintain control inventories and evidence; lead and quarterback testing with Control Management and Internal Audit, and track remediation to closure.
• Manage the onsite examiner support function, including all onboarding/offboarding, technology enablement, and real estate/space needs.
• Drive culture initiatives, including impactful trainings, townhalls, and a regular team newsletter.
• Oversee Regulatory Engagement Manager (REM) governance, including ownership and maintenance of four standards/procedures.
• Manage weekly agendas and materials for governance meetings, ensuring timely decisions, clear minutes, and follow-ups.
• Direct the admin team, standardizing coverage, optimizing workflows, and acting as the escalation point.
• Coordinate key regulator deliverables, including crisis management notifications to US primary regulators, planning and executing bi-annual College of Supervisors meetings, and managing required submissions.

Required Qualifications, Capabilities, and Skills:

• 5+ years of experience in business management, strategy/COO, or operational leadership within financial services or a highly regulated industry.
• 5+ years leading budgeting, forecasting, and headcount processes with strong financial acumen and cost discipline.
• 5+ years of people leadership experience, including managing managers and administrative support.
• Demonstrated expertise in strategic planning and driving execution to closure under tight timelines.
• Exceptional communication and stakeholder management skills; proven ability to craft polished emails, decks, and townhall materials for senior audiences.
• High proficiency in Microsoft Office, especially Excel (modeling, analytics) and PowerPoint (storytelling, visualization).
• Proven ability to design, document, and operationalize efficient, scalable processes and leverage innovation such as AI to improve outcomes.
• Strong control mindset with experience operating within governance frameworks and supporting testing/audits.
• Ability to collaborate effectively with senior internal stakeholders and regulator stakeholders at all levels.
• Data-driven decision-maker with strong analytical and problem-solving skills.
• Detail-oriented, proactive, and resilient under pressure with a strong sense of ownership and accountability.

Preferred Qualifications, Capabilities, and Skills:

• MBA or advanced degree in business, finance, public policy, or related field.
• Hands-on experience overseeing governance standards/procedures, including REM governance or analogous frameworks.
• Experience leading crisis management coordination and business resiliency planning.
• Familiarity with real estate planning for colocated teams and technology enablement for visiting stakeholders.
• Proficiency with data visualization and collaboration tools to standardize reporting and meeting materials.
• Track record of organizing large, multi-stakeholder regulatory meetings (e.g., College of Supervisors) end-to-end.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans