Job Description

• Plan, coordinate, and monitor all field recovery and compliance visits to ensure effectiveness.
• Analyze portfolio performance trends and recommend actions to improve collections and Usage.
• Prepare and validate field visit budgets based on performance outcomes.
• Analyze portfolio and field visit performance trends and flag risks.
• Prepare and submit daily, weekly, and monthly recovery & Usage performance reports.
• Monitor productivity and performance of compliance & Recovery agents and recommend improvements.
• Ensure all field recovery activities comply with company policies and procedures.
• Conduct quality assurance through call-back and In-Person verification of customer visits.
• Identify operational gaps and recommend resource allocation, recruitment, or restructuring.
• Support the design and implementation of monitoring and evaluation frameworks for recovery activities.
• Ensure accurate and timely documentation of recovery activities, usage activities and repossessions in company systems.
• Monitor repossession activities to ensure adherence to approved guidelines and targets.
• Coordinate with logistics, sales, and credit teams to ensure proper tracking and reconciliation of repossessed assets.
• Support investigations of complex or high-risk accounts and fraud suspects.
• Advise business teams on portfolio and usage risks and recommend corrective recovery strategies.
• Promote strong compliance and credit discipline culture across field operations.
• Coordinate write-offs, repossession tracking, fraud investigations, and customer payment and usage initiatives.
• Implement maker-checker controls for visits, repossessions, and quality assurance.

• Bachelor’s degree in Business, Finance, Economics, or a related field
• 2–4 years’ experience in credit, collections, recovery, or compliance operations
• Strong analytical skills with experience in data analysis and reporting
• Experience managing field teams or coordinating field operations is an added advantage
• Knowledge of credit risk management, collections strategies, and compliance frameworks
• Proficiency in Microsoft Excel and data reporting tools
• Strong attention to detail and problem-solving skills
• Excellent communication and stakeholder management skills
• High level of integrity and ability to handle sensitive information
• Ability to work in a fast-paced, target-driven environment.