Job Description

The General Compliance Officer is responsible for supporting the implementation and continuous enhancement of Manulife Indonesia’s compliance framework across PT Asuransi Jiwa Manulife Indonesia (AJMI), PT Asuransi Jiwa Manulife Indonesia Syariah (AJMIS), and Dana Pensiun Lembaga Keuangan Manulife Indonesia (DPLK MI). The role ensures the timely and accurate submission of all mandatory regulatory reports, monitors regulatory developments and emerging compliance requirements, conducts regulatory gap assessments, and tracks remediation actions to maintain compliance with applicable laws, regulations, and internal policies.

Reporting to the Head of General Compliance, this position provides compliance oversight and advisory support to business and operational functions, helping ensure regulatory obligations are effectively embedded within daily activities and business processes. The role also supports the execution of compliance programs, fosters a strong culture of integrity and ethical conduct, and contributes to safeguarding Manulife Indonesia’s reputation by promoting adherence to both the Indonesian regulatory framework and Manulife Financial's internal governance standards.

Position Responsibilities:

Regulatory Compliance

• Responsible for Regulatory Compliance Management Program in coordination with related business unit, ensuring that all entities under Manulife Indonesia comply with prevailing regulations especially for insurance and pension fund regulations.
• Provide gap analysis and monitor the gaps and/or their action plans are closed in timely manner to ensure the Company’s compliance with the prevailing regulations.
• Timely dissemination of any new regulatory updates and policies procedures for regulatory areas.
• Conduct Compliance review on customer documents.

Monitoring and Regulatory Reporting

• Establish effective mechanisms to track the progress of business and support business units in complying with the new regulatory requirements and/or recommendations of regulators and auditors including carrying out Compliance QA and Testing Program that conducted by Local Compliance and Regional Compliance.
• Act as person in charge for each business unit to have the latest update to maintain and preserve the accuracy of Archer Database and Regulatory Reporting system under SharePoint Database Compliance so that the Database Compliance will always indicate the latest facts.
• Manage all mandatory reporting to Regulators which involves PIC in across business unit.
• Maintain transparent, timely and accurate responses to supervisory inquiries, letters or examinations.

Required Qualifications:

• Minimum Bachelor’s Degree in Law, Criminology, Accounting, Finance, or related discipline.
• More than 5 years of experience in general compliance, regulatory compliance, or regulatory functions.
• Experience in insurance, pension fund or other financial institutions is highly preferred
• Having a LOMA certification is an advantage.
• Ability to prepare regulatory summaries, compliance notes, reports, and presentation materials.
• Proactive, reliable, and able to meet tight timelines.
• Ability to work independently with minimal supervision while maintaining objectivity.

Preferred Qualifications:

• Ability to manage multiple priorities and work cross-functionally.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid