Job Description
Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Role Overview
As the Post-onboarding Manager / Senior Specialist, you will lead the Product Compliance Cleanup Team to oversee end-to-end product compliance and cleanup strategies. By leveraging regulatory expertise, AI-driven automation, and cross-functional leadership, you will eliminate non-compliance risks and protect brand reputation within aggressive operational timelines.
What You Will Do
- Strategic Compliance Management & Cleanup Oversight: Oversee onboarded product compliance mechanisms in alignment with Coupang policies and domestic regulations. Define cleanup frameworks and standards covering SDP content integrity, import/manufacturing legitimacy, and vendor qualification across diverse product categories.
- Risk Assessment & Resource Optimization: Leverage deep regulatory expertise to evaluate complex compliance risks. Strategically deploy limited team headcount and resources, establishing high-efficiency workflows and AI-assisted automation to eliminate violation risks within aggressive timelines.
- Cross-Functional Leadership & Governance: Drive strategic alignment across key stakeholders—including Business Management, Fulfillment Centers, Legal, and Product Policy—to institutionalize proactive risk-mitigation controls, clear compliance bottlenecks, and protect brand reputation.
Basic Qualifications
Background & Regulatory Expertise
- 7+ years of hands-on experience in Food Regulatory Affairs, with deep knowledge of food ingredient restrictions, permitted usages, and advertising claim regulations. Proven track record in negotiating with regulatory authorities to successfully mitigate non-compliance concerns highly preferred.
- Solid understanding of regulatory frameworks for Medicine, Medical Devices, and Cosmetics, including statutory definitions of medical efficacy and false/exaggerated advertising. Experience in conducting regulatory category determinations for borderline products (e.g., distinguishing among general merchandise, cosmetics, medical devices, and pharmaceuticals) preferred.
Communication Excellence
- Language Proficiency: Professionally fluent in both written and spoken English and Mandarin.
- Stakeholder Engagement: Highly comfortable communicating and aligning across cross-functional teams and senior leadership.
- Message Structuring: Skilled at translating and simplifying complex regulatory issues into structured, easy-to-understand insights, with the ability to provide clear, concise, and actionable instructions.
Follow-up & Project Management Discipline
- Timely Execution: Excellent follow-up skills to ensure every project progresses in a timely and appropriate manner.
- Status Tracking: Highly organized in tracking end-to-end project statuses, managing documentation, and meeting strict deadlines.
- Multi-tasking & Detail Orientation: Proven ability to manage multiple concurrent projects simultaneously while maintaining high attention to detail.
Analytical & Critical Thinking
- Data-Driven Analysis & Advice: Strong analytical skills to synthesize complex information into structured logic, providing practical execution plans based on resource availability and risk assessment.
- Logical Acumen & Gap Spotting: High sensitivity to textual logic, capable of quickly identifying contradictions within regulations or internal policies, as well as operational gaps in execution.
- Objective Problem-Solving: Ability to evaluate evidence objectively and proactively propose constructive feedback and risk-mitigated solutions.
Ability to Work Under Pressure
- Prioritization in Fast-Paced Environments: Performs exceptionally well in fast-paced, high-volume environments while effectively balancing competing priorities.
- Composure & Precision: Maintains high accuracy, attention to detail, and professional composure under tight timelines and high-stakes conditions.
- Agility & Adaptability: Demonstrates exceptional flexibility and resilience when case requirements, timelines, or regulatory frameworks shift rapidly.
Preferred Qualifications
- Proficiency in using Excel VBA to analyze data.
- Proficient in leveraging Gemini for large-scale data processing and workflow automation, significantly reducing manual effort while driving high operational efficiency
Recruitment Process and Others
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
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