Job Description

Location | Head Office, Tottenham Court Road, London

Working style | Hybrid

Hours | Part-time (3 days a week)

At NEXT Wholly Owned Brands, we’re a collective of London-based fashion and lifestyle brands. From our beginnings with Lipsy in 1998, to becoming part of the UK’s largest fashion retailer, NEXT, in 2008 we’ve evolved into a group of bold, design-led brands, each with its unique identity.

At the heart of our business is a passionate team driven by creativity, innovation, and a shared ambition to deliver exceptional results. We foster a culture where individuality is celebrated, curiosity is encouraged, and challenging the status quo is part of how we grow.

About the role

The Technical & Compliance Lead acts as the key strategic liaison between central NEXT and NEXT Wholly Owned Brands (WOB). This role is responsible for translating, implementing, and maintaining regulatory policies, compliance directives, and operational governance across all WOB business units. Operating across technical compliance, logistics, and data analytics, you will ensure total adherence to Restricted Substance Standards (RSS), manage business manuals, drive return-reduction strategies, support LIS system integration, and facilitate the seamless onboarding of new brand acquisitions.

Role responsibilities

• Act as the primary point of contact between NEXT and the WOB business units, ensuring clear, consistent, and timely translation of policies and compliance directives.
• Manage, update, and maintain business manuals and policy documentation to ensure they align with legal standards and current corporate governance.
• Monitor and ensure organisational adherence to RSS (Restricted Substance/Standards) and other operational guidelines across all teams.
• Partner with cross-functional teams to analyse return data, identify root causes, and implement strategies to reduce returns.
• Conduct regular site visits to warehouse stakeholders to audit processes, share best practices, and drive operational consistency.
• Provide support for LIS (Lipsy Interactive Systems) integration, ensuring seamless adoption and troubleshooting.
• Collaborate with the Technical Director to facilitate the onboarding process for new business units, ensuring integration alignment with NEXT WOB standards.

Your talent

• Proven experience in interpreting and implementing regulatory policies, legal requirements, and corporate compliance standards within a retail environment.
• Strong understanding of technical operations, including warehouse logistics, supply chain best practices, and return management processes.
• Ability to manage multiple workstreams, including updating manuals, supporting system integrations (LIS), and leading onboarding initiatives simultaneously.
• Excellent verbal and written communication skills with the ability to translate complex information for diverse business stakeholders.
• Competence in utilising data to monitor compliance metrics and identify opportunities for operational improvement.
• Ability to adapt to new internal software platforms quickly.

Diversity & Inclusion

We recognise that our differences are what make us who we are. We want people to want to work for us and be their true selves. We are dedicated to attracting and developing a talent team, and recognise that all unique backgrounds and experiences contribute to our future success.

We want to create an inclusive and inspiring environment where individuals feel valued and respected, and where people can achieve their full potential and be their very best, whoever they are.

Wellbeing

We believe that wellbeing is having the opportunity to achieve your full potential, cope with day to day pressures, be productive and thrive in all aspects of your life. We encourage a culture that promotes and enables us all to achieve positive wellbeing, by focusing on mental, physical and financial health.

Lipsy is a London-based fashion brand that’s bold, dynamic, and always evolving. We create trend-led designs with a signature feminine edge, blending sophistication with unapologetic glamour. From statement-making eveningwear to effortlessly chic everyday looks, every piece is designed to make women feel confident, empowered, and unstoppable. The Lipsy woman knows what she wants - she’s ambitious, stylish, and ready to own every moment, whether she’s commanding the boardroom or turning heads at an exclusive event.