Time Type: Full timeWorker Type: Employee
Location:Parramatta, NSW or Newcastle, NSW
Type:Full time, permanent
Hybrid role, Happy to talk flexible working
The Opportunity
Join QBE’s AUSPAC Claims business as a Compliance Manager,managingday-to-day compliance, incident management, and control effectiveness across Claims.
This role sits in the 1st line, giving you real visibility and influence over how compliance and risk are embedded operationally.You’llplay a key role inidentifyingrisks, strengthening controls, and improving outcomes across theclaimslifecycle.
About QBE
At QBE, we get to the heart of what matters for our customersAnd we do it all with a human touch.
We’rean international insurer with more than 13,000 people working across 26 countries – which meanswe’rebig enough for your ambitions, yet small enough for you to make a real impact. It’san exciting time.We’rebuilding momentum towards our vision to become the most consistent and innovative risk partner
What if you could have a positive impact – at work and in the world? As part of the QBE team,you’llget to spend every day working with people who are passionate,talentedand kind.
Your new role
Provide 1st line compliance oversight across claims operations
Identifyand escalate risks, control gaps, and emerging issues
Monitor control effectiveness and support remediation initiatives
Manage incidents,breachesand root cause analysis
Partner with stakeholders to uplift compliance and risk capability
Deliver reporting,insightsand trends to support decision-making
About you
Experience in risk,complianceor claims (insurance/Workers Comp ideal)
Strong knowledge of regulatory frameworks and obligations
Experience managing incidents and remediation activities
Analytical with strong problem-solving skills
Confident stakeholder engagement and influencing capability
Background in claims operations or service delivery preferred
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
To learn more aboutbenefitsof working with us, click here
Awards & Recognition
We value our employee’s experience with us and are proud to have beenrecognisedfor the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for ourRespect@QBEprogram
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click here.
How to Apply
Ifyou’relooking for a career that combines yourexpertiseand your empathy, click Apply today. Successful applicants will need to complete work rights,policeand credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBErecognisesthe value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of ournetworksplease contact us at recruitment@qbe.com
Skills:
Analytical Thinking, Critical Thinking, Decision Making, Financial Accounting, Financial Data Reporting, Financial Management, Intentional collaboration, Managing performance, Operational Risks, Presenting with Impact, Process Improvements, Risk Management, Root Cause Analysis (RCA), Stakeholder Management, Team ManagementApplication Close Date: 31/05/2026 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
At QBE we’re driven by our purpose of enabling a more resilient future.
QBE is an international insurer and reinsurer headquartered in Sydney, Australia, with local presence in 26 countries.
We don't just see ourselves as an insurer, but a partner to our customers in helping to navigate uncertainty. We provide tailored solutions across commercial, personal, and specialty products, as well as risk management solutions to help individuals and businesses manage risks, build strength and embrace change.
Whether it’s through our people, our deep expertise or our commitment to building strong relationships, we get to the heart of it.
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