Job Description

SHREWSBURY, UK (Hybrid Working - 3 days in the office per week)

A benchmarked salary between £57,400 to £72,400 Your salary level is determined by skills and experience within our progression framework.

Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW.

At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.

Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support.

We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities.

We are seeking a Director of Compliance to lead the development and oversight of our enterprise risk and compliance framework.

This role is focused on governance, clarity and enablement - ensuring that risks are properly understood, owned and managed across the business, without creating unnecessary operational friction.

The Director of Compliance will work closely with Finance, Legal, Access, Infrastructure and Operations to embed a scalable, pragmatic governance model aligned with both business needs and investor expectations.

RESPONSIBILITIES

Key responsibilities include, but are not limited to:

Enterprise Risk Governance

• Own and maintain Croud’s enterprise risk framework, aligned to ECI expectations

• Maintain and evolve the company risk register

• Lead monthly internal Risk & Compliance Committee

Information Security Governance (ISO27001)

• Provide governance oversight of the ISMS, working closely with Infrastructure / IT

• Support ISO27001 certification and ongoing compliance

• Ensure appropriate controls, monitoring and documentation are in place

• Coordinate internal and external audits

Data Protection & Privacy

• Oversee data protection policies, processes and breach management

• Ensure compliance with client data protection requirements

• Support contractual and operational data privacy considerations

Industry & Client Compliance

• Provide oversight of compliance with marketing regulations (e.g. ASA) and client-specific requirements

• Maintain clear internal guidance for high-risk sectors (e.g. alcohol)

• Support teams with pragmatic advice on compliance considerations

Financial Crime & AML Governance

• Own AML policy and framework

• Ensure appropriate screening processes for clients, suppliers and freelancers

• Monitor and escalate high-risk cases

AI & Emerging Technology Governance

• Establish governance principles for the use of AI across the business

• Work with Infrastructure, Product and Creative teams to ensure responsible use of AI tools

• Balance risk mitigation with the need to enable innovation and competitiveness

PERSON SPECIFICATION

• Strong experience in compliance, risk or governance leadership roles

• Experience working within an ISO 270001 environment

• Strong understanding of information security and data protection

• Ability to balance risk with commercial and operational realities

• Comfortable working cross-functionally with senior stakeholders

• Experience building or evolving governance frameworks

COMPANY BENEFITS

Croud operates a hybrid working model with a minimum of 3 days a week based in our Shrewsbury office and the remaining days from home if you wish.

Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless!

On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include:

• Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years

• 25 days holiday a year

• Discretionary annual performance based incentive

• Sale commission

• Recruitment referrals bonus

• Health & Wellbeing contribution

• 2 Recharge Days each holiday year

• Ride to Work scheme

• Railcard

• Season Ticket loan

• Home office chair and home office screen

• Daily office perks: Free fruit, breakfast cereals, snacks, and tea & coffee

• Weekly treat: Enjoy a complimentary lunch on us every week

• Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave

• Life insurance and income protection

• Medical Cash Plan

• Pension

• Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform)

• Peer to peer recognition scheme 'bonusly'

• Team off-sites/regular socials

• Year-round holiday parties

• Flexible working options

• Day to make a difference

Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).

Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.

OUR VALUES

At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities.

We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following:

• In it together - our value on integration, collaboration and outcomes

• Eye on the future - our value on futurism, creativity and passion

• Generous in spirit - our value on people, development and inclusion

• Do what you say - our value on integrity and accountability

• Make a difference - our value on purpose and impact