Job Description

Description

From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy.

Job Title: Compliance Coordinator

The Compliance Coordinator provides essential operational and administrative support to the CareMetx Compliance and Risk Management team. This role plays a critical part in maintaining the integrity of CareMetx’s Quality Management System (QMS), supporting defect and CAPA management processes, facilitating internal and external audit activities, and ensuring vendor records and compliance documentation remain current and complete. The Compliance Coordinator also supports the team’s use of AI tools to improve process efficiency, documentation quality, and operational effectiveness across the compliance program.

PRIMARY DUTIES AND RESPONSIBILITIES:

QMS Administration

• Process document creation, revision, and archival requests for all CareMetx programs and departments within the QMS in accordance with document control procedures
• Maintain QMS user account records, including program assignments and role updates
• Run QMS reports to monitor process adherence, training completion, and record status as directed
• Enter and maintain training assignments in the QMS

Vendor Management Support

• Track vendor training compliance status and follow up on outstanding documentation or certification gaps
• Assist with preparation of vendor meeting notes, spot-check documentation, and vendor management reporting

Defect and CAPA Record Support

• Assist with the initiation, documentation, and administrative tracking of defect and deviation records in the QMS
• Support CAPA documentation, including tracking corrective and preventive action items to closure and flagging overdue items to the appropriate team member
• Prepare known deviation (KD) records and associated summaries in the formats required by the QMS for each record subtype

Audit and Inspection Support

• Assist with evidence gathering, document retrieval, and report preparation for internal and external audits and client quality assessments

AI-Assisted Process Support

• Utilize company-authorized AI tools to support documentation drafting, record summarization, and template-based work product development under the direction of the compliance team
• Identify opportunities to streamline repetitive compliance administrative tasks through AI-assisted workflows and bring recommendations to the team for evaluation and approval
• Apply critical review to AI-generated output to ensure accuracy, completeness, and alignment with QMS standards and CareMetx policy prior to submission or use

General Compliance Operations

• Maintain organized records of compliance activities, correspondence, and program documentation in the QMS and associated systems
• Assist with coordination of compliance team meetings, including scheduling, agenda preparation, and note-taking
• Perform other compliance and risk management administrative tasks as assigned
• Maintain and track licensure records, including renewals and regulatory filings, to ensure timely compliance

Qualifications

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Bachelor’s degree preferred, or equivalent combination of education and related work experience; degree in healthcare administration, business, or a related field a plus
• 1–3 years of experience in an administrative, compliance, quality, or healthcare operations role preferred; hub services or specialty pharmacy experience a plus

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Exceptional attention to detail and commitment to documentation accuracy
• Proficient in MS Office Suite (Word, Excel, PowerPoint) with strong comfort using cloud-based and SaaS platforms
• Demonstrated ability to learn and navigate quality management, project management, and HR information systems
• Experience with or strong aptitude for AI tools (e.g., generative AI platforms, AI-assisted document drafting, workflow automation); willingness to develop competency in AI as it is applied to compliance processes
• Advanced written and verbal communication skills with the ability to draft clear, professional compliance correspondence and documentation
• Ability to manage multiple concurrent tasks and meet deadlines in a fast-paced environment with shifting priorities
• Collaborative team orientation with a proactive approach to problem-solving and process improvement
• Sound judgment and the ability to identify and escalate risks appropriately
• Demonstrated commitment to confidentiality and the responsible handling of sensitive business and patient-related information
• Ability to work independently and efficiently while managing competing priorities across multiple active workstreams

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit.
• The employee must occasionally lift and/or move up to 10 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Schedule:

• Must be flexible on schedule and hours.
• Some Travel may be required.

CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.

At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.

CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.