The Compliance Associate is responsible for conducting periodic reviews of individual account holders to ensure ongoing compliance with KYC/AML regulatory requirements. This role involves verifying customer identity and documentation, assessing source of wealth, analyzing transaction activity, and screening for negative news, while maintaining clear and professional communication with customers throughout the review process.
Required Skills
• Integrity and sound judgment when handling sensitive customer information.• Strong organizational skills with the ability to prioritize a review caseload. • Effective, professional written communication with customers and internal stakeholders. • Ability to work within structured procedures. • Adaptability to evolving compliance requirements and review workflows. • Working knowledge of identity verification, proof of address, and source of wealth documentation standards. • Working knowledge of identity verification, proof of address, and source of wealth documentation standards.
• Minimum 3 CXC passes or equivalent qualification is preferred, or a combination of experience and related skills, and the ability to pass internal assessments. • Minimum 1 year of experience in KYC, AML, or a related financial compliance field. • Working knowledge of identity verification, proof of address, and source of wealth documentation standards. • Experience with case management or KYC/AML platforms (e.g., LexisNexis, Veriff, or similar). • Knowledge of regulatory frameworks such as BSA/AML, FinCEN, FATF, or relevant regional regulations.

ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of more than 33,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.