Job Description

This is a broad, hands-on compliance role focused on day-to-day execution and support across monitoring, complaints, policy documentation, regulatory reporting, training and compliance administration. The role is ideal for someone who enjoys working in a fast-moving environment and wants to build strong practical experience across a wide range of compliance activities.

You will work closely with the Head of Risk & Compliance, and support the wider business across Product, Engineering, Commercial and Operations teams. The role will help ensure that compliance controls are implemented effectively, issues are tracked and remediated, and the business has clear compliance support as it grows.

We are particularly interested in candidates who have worked in a fintech startup or a similarly fast-paced environment within a regulated industry.

What you'll do

You will support the day-to-day delivery of the UK compliance framework, with a focus on practical execution, accurate record-keeping and supporting good customer outcomes.

Key responsibilities include:

• Supporting the delivery of the compliance monitoring programme, including file reviews, QA checks and thematic testing;
• Documenting monitoring findings and helping track issues, actions and remediation through to completion;
• Managing and tracking complaints, supporting complaint investigations and helping prepare complaint responses;
• Making sure complaints data is accurately recorded and reported;
• Identifying complaint trends, customer outcome issues and potential conduct risks, escalating where appropriate;
• Supporting the drafting and updating of policies, procedures and compliance documentation;
• Maintaining compliance records, trackers and logs, including breaches, incidents, monitoring outcomes and remediation actions;
• Supporting product and project work by reviewing customer communications, product documentation and process changes;
• Working with Product, Engineering, Commercial and Operations teams to help ensure compliance requirements and controls are applied effectively;
• Supporting the preparation of compliance MI, governance reporting and regulatory reporting where required;
• Assisting with compliance training, including maintaining training materials, records and completion tracking; and
• Supporting audit, governance and general compliance administration.

This role is focused on execution and support, rather than senior oversight or decision-making. You will work closely with the Head of Risk & Compliance to help implement controls, evidence monitoring and remediation activity, and support the wider business with practical compliance processes.

Key skills & competencies

Essential skills and experience

• 2-3 years of experience in a compliance, risk, audit, governance, complaints or regulated operations role;
• Strong attention to detail and the ability to maintain accurate records and audit trails;
• Good written communication skills, with the ability to document findings clearly;
• Practical problem-solving skills and the ability to follow tasks through to completion;
• Confidence working with different teams and stakeholders;
• Good organisational skills and the ability to manage multiple tasks at once;
• An interest in customer outcomes, conduct risk and regulatory compliance; and
• Comfortable working in a fast-paced and changing environment.

Desirable skills and experience

• Experience working in insurance distribution, broking or an intermediary; or an FCA-regulated financial services business;
• Complaints handling or complaint oversight experience;
• Compliance monitoring, file review or quality assurance experience;
• Familiarity with Consumer Duty, conduct risk or customer outcome testing;
• Experience drafting or maintaining policies, procedures or process documents;
• Experience preparing compliance MI, governance reporting or regulatory reporting; and
• Experience working in a startup, scale-up or lean compliance team;
• Experience using AI and emerging technologies.

Behavioural competencies

• Practical, proportionate and solution-oriented approach to compliance;
• Curiosity and eagerness to learn;
• Comfortable working with developing processes and frameworks;
• Able to balance detail with pace;
• Clear communicator;
• Collaborative and approachable;
• Reliable, organised and consistent; and
• Willing to take ownership and ask questions where needed

This role is great for:

This role is ideal for someone who wants to build a broad compliance career in a growing regulated business.

It would suit someone who enjoys practical, hands-on compliance work and wants exposure across monitoring, complaints, policies, regulatory reporting, training, product support and governance.

You do not need to have worked only in a startup, but you should be comfortable working in an environment where processes are still developing and where compliance needs to be practical, proportionate and embedded into day-to-day operations.

This role would suit someone who:

• Enjoys variety and wants to work across different areas of compliance;
• Likes taking ownership of tasks and following them through;
• Is comfortable supporting multiple teams across the business;
• Wants to learn how compliance works in a scaling insurance and technology business;
• Can create structure and build processes in ambiguous situations;
• Is motivated by customer outcomes and doing things properly.

This role is designed to support long-term development within the compliance function, creating a clear pathway as the business scales.

Role location

This role will be based at our Manchester hub, with a hybrid working model. The role requires regular time in the Manchester office to support collaboration with the wider business.

Why Open?

It's an exciting time to join Open. We provide our team with:

• Highly competitive compensation, including share options – we believe in paying people what they're worth and having everyone in our company share in our success
• High levels of autonomy and trust so you can do your best work
• Growth opportunities internally - as you grow, your role can too.
• Flexible working - we are about impact, not time at your desk.
• We encourage freedom and responsibility, including the ability to work from anywhere.
• Paid company parental leave, supporting all parents as they balance career and family.
• Personal development allowance - flexible annual benefit to support learning, wellbeing and personal growth.

About us

Open is a global tech company on a mission to make it easy for everyone to get the most from their insurance. We launched in Australia in 2016, opened our London office in 2022 and our Manchester office this year, rebuilding one of the world's least digitally mature industries from the ground up.

We do this through three products that work together to put customers first, from start to finish. Open Embedded lets businesses offer insurance directly inside their own apps and websites – so customers can get covered without leaving the experience they're already in. Open Agentic uses AI safely and responsibly to guide customers through buying a policy, answering questions in plain English so they understand exactly what they're getting. Open Intel spots the moments when someone is most likely to need cover – like buying a car or moving house - and helps us reach them at the right time, in a helpful way.

We're a Certified B Corporation with a global team across the UK, Australia and New Zealand.

Diverse perspectives and lived experiences make us better at what we do - across disability, ethnicity, faith, gender identity, sexual orientation, age and neurodiversity. If your CV doesn't tick every box, apply anyway. Let us know if you need any adjustments through the process and we'll make it work.

Open is for builders - people who are intellectually curious, courageous and reject the idea that “it can't be done”. If that sounds like you, apply and let's build the future of insurance together.