Job Description

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.

The Senior Process and Compliance Analyst will Manage process & compliance activities to implement and maintain industry best compliance and security frameworks like ISO, CSA, SSAE18 SOC, NIST, FDA, NIS, TISAX etc. Focus is to drive consistency across QAD in maintaining compliance controls and in maintaining applicable regulatory compliance requirements in the areas of Information Security, Service Management, Risk Management, Business Continuity Management, Privacy Management, Quality Management System, etc.

Performs gap analysis for compliance standards upgrades and guides functional teams in implementing required controls, and in updating policy and procedures.

Conducts internal compliance audits and demonstrates controls during external compliance assessments.

Note: The role requires the person to work in between 11 am to 11 pm (any 9 hour shift)

Responsibilities:

Compliance Management:

• Manages and conducts internal process and security compliance audits

• Manages and participates in external compliance audits and presents evidence and controls

• Manages customer audit requests and coordinates with the global teams in gathering and presenting evidence

• Documents audit observations/findings and follows-up with the impacted parties for closure of the audit findings

• Performs gap analysis for certification upgrades and implements updates

• Keeps track of changes to regulatory requirements

Process/Policy Management:

• Ensures that process and policy documents meet the compliance control requirements

• Works with respective business teams to implement missing controls, and assist the teams to update policy/process documents

• Maintains compliance related registers like Risk, Continuous Improvements, etc.

• Delivers training as required to the global teams on various compliance frameworks

• Assists business functions in performing business impact analysis and in maintaining business continuity plans

Security/Quality/Risk assessment Questionnaires response:

• Works with the global business functions in responding to third party questionnaires

Continuous Learning:

• Proactively develops skill and knowledge on security and compliance standards and frameworks

• Stays attuned to changes in industry compliance and regulatory requirements

Qualifications

• Education/Certification: Bachelor in Engineering, Computer Science, IT, ISO 27001, ISO 20000 Lead Auditor Certifications are preferred (or achieved within 12 months)

• Experience: 5+ years of Industry Experience that includes Compliance, Service and Security Managements, Cybersecurity best practice, etc.

• Familiarity with industry leading compliance frameworks (e.g. CSA STAR, SSAE18 SOC 1 / SOC 2, ISO 27001, ISO 20000, ISO 9001, FDA, NIST, NIS 2, TISAX, etc.)

• Exposure to compliance audit process

• Process training delivery

• Computer skills:

1. Knowledge of System/Network security and business operations

2. Knowledge on Project Management methodology, training material preparation and spreadsheets are preferred

3. Good business procedure writing skill

• Other knowledge or skills: :

1. Analytical and Problem Solving ability

2. Customer service skills and proven ability to perform in fast-paced environment

3. Good communication skills and ability to handle sensitive matters with tact and diplomacy

4. Able to work independently

5. Capable of exercising judgment and discretion while utilizing company policies and practices to determine appropriate actions.

Additional Information

• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
• Compensation packages based on experience and desired skill set

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About QAD:

QAD | Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars — Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) — QAD | Redzone helps manufacturers operate with Champion Pace, achieving measurable productivity, resilience, and growth in just 90 days.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.