Job Description

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026
10th in Fortune Magazine’s 2026 World’s Most Admired Companies
4th in Great Place to Work's Best Company To Work For 2025
Top GBS Employers for the Philippines (2025) by the Everest Group

The Global Compliance & Ethics (GC&E) organization establishes the framework for American Express’ global compliance risk management program commensurate with the size, complexity and risk profile of the entity. As an independent risk management function, GC&E is responsible for overseeing the organization’s compliance with regulatory expectations.

The Analyst of Program Oversight Quality Assurance is a new role that will be responsible for executing a quality assurance program that ensures consistent quality standards and processes occur across the GC&E organization. This role is essential in assisting GC&E in evolving the compliance risk management program to ensure the organization adheres to all relevant laws, regulations, and internal policies.

The ideal candidate will have experience in regulatory compliance risk management and/or deploying value added independent testing activities.

• Execution of a quality assurance program that provides timely and value-added feedback that drives process improvements and best practices.
• Makes unbiased decisions and judgments, free from external pressures or conflicts of interest, showing integrity and objectivity.
• Analyzes complex situations, identifies patterns and draws meaningful conclusions to perform logical and well-structured evaluations.
• Collects and maintains documentation to enable accurate and thorough records of risk management activities, supporting accountability and traceability.
• Interacts with multiple levels of leadership in the pursuit to provide a complete and fair evaluation.
• Communicates risk data, trends and analysis through structured reports to key stakeholders to ensure they receive timely, aggregate, accurate, complete and relevant information.
• Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded.
• Analyzes complex situations, identifies patterns and draws meaningful conclusions to perform logical and well-structured evaluations.
• Makes unbiased decisions and judgments, free from external pressures or conflicts of interest, showing integrity and objectivity.

Minimum Qualifications:

• Bachelor’s degree in law, Compliance, Business, or a related field required.
• Minimum of 2 years of overall experience in risk management and / or testing activities (i.e. quality assurance, independent testing, auditing, exams).
• Experience in any of the following preferred: consumer compliance, fair lending, AML/Sanctions, privacy, payment fraud, complaints.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Excellent interpersonal skills to influence and collaborate with stakeholders at all levels.
• Familiarity with regulatory requirements issued by CFPB, Federal Reserve, FDIC and OCC.
  

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.