Job Description

Complex Needs Practitioner (Aylesbury)

Location: Aylesbury

Contract: Full-time, Permanent

Hours: 37 hours per week

Salary: £27,751.12 - £29,942.50

Make a Lasting Difference

Are you passionate about helping people overcome challenges and rebuild their lives?

We're looking for a compassionate and motivated Complex Needs Practitioner (Recovery Worker) to join our dedicated team, supporting individuals affected by substance misuse on their journey towards recovery. This is a rewarding opportunity to empower people to make positive, lasting changes while working within a collaborative, multidisciplinary environment.

No two days are the same. You'll work with people from a variety of backgrounds, providing tailored, person-centred support that helps them reduce harm, build resilience, and achieve their personal goals.

About the Role

As a Complex Needs Practitioner, you'll manage your own caseload, delivering high-quality psychosocial interventions to individuals with complex needs.

Working as part of the One Recovery Buckinghamshire (ORB) service, you'll collaborate with health professionals, social care teams, housing providers, and community organisations to ensure every person receives the support they need to thrive.

You'll play a vital role in helping individuals regain independence, improve their wellbeing, and sustain long-term recovery.

What You'll Be Doing

• Manage a diverse caseload of individuals with complex needs related to substance misuse.
• Build trusted, supportive relationships with service users and, where appropriate, their families.
• Complete comprehensive assessments, care plans, psychosocial interventions, reviews, and aftercare support.
• Develop personalised, strengths-based recovery plans focused on achieving meaningful outcomes.
• Identify, assess, and manage risk, including safeguarding concerns, ensuring individuals remain safe and supported.
• Work closely with partner agencies to coordinate timely, effective, and holistic support.
• Advocate on behalf of service users, helping them access healthcare, housing, social care, education, employment, and wider community services.
• Promote recovery, independence, wellbeing, and harm reduction through evidence-based interventions.
• Maintain accurate and confidential records in line with GDPR and organisational policies.
• Participate in multidisciplinary meetings, case discussions, and continuous service improvement.

What We're Looking For

We're looking for someone who genuinely cares about making a difference and has the skills to support people facing complex challenges.

You'll ideally have:

• An understanding of drug and alcohol misuse, recovery, and wider health-related issues.
• Experience working with adults within addiction services, housing, social care, mental health, criminal justice, or similar settings.
• The ability to build positive, trusting relationships with people from diverse backgrounds.
• Strong communication, organisational, and case management skills.
• Knowledge of safeguarding, risk assessment, and person-centred approaches.
• A collaborative approach, with the ability to work effectively across multidisciplinary and multi-agency teams.
• A genuine passion for empowering people to achieve positive outcomes and sustain lasting recovery.

Why Join Us?

This is more than just a job—it's an opportunity to make a real impact every single day. You'll be part of a supportive team that values collaboration, compassion, and continuous development, helping individuals take positive steps towards healthier, more independent lives.

If you're ready to build meaningful relationships, inspire change, and support people to achieve lasting recovery, we'd love to hear from you.

To view the full Job Description, please click here.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

Closing Date:

2026-10-21