Job Description

Complex and Major Loss Commercial Property Claims Handler - Salary up to £40,000

This is a great job for someone who…

Enjoys solving complex problems and making confident, balanced decisions. Thrives when working with brokers, clients, and suppliers to achieve great outcomes. Likes leading major loss claims and driving improvements in how we work. Values clear communication, teamwork, and supporting others.

A bit about the job

You’ll manage a varied portfolio of complex and major commercial property claims, working with internal teams and external specialists to deliver fair, timely outcomes. You’ll coordinate investigations, site visits, and expert appointments to keep each claim moving smoothly. You’ll build strong relationships with brokers and clients, ensuring clear communication throughout every stage. You’ll use your technical judgement to make confident decisions, challenge costs, and identify fraud or recovery opportunities. You’ll shape how we improve processes and technology within our Commercial Property team, helping us deliver even better results for our customers.

Skills and experience we’re looking for (essential)

• Strong technical knowledge of commercial property claims and policy conditions.
• Ability to make clear, balanced decisions under pressure.
• Great communication and relationship‑building skills.
• Experience in managing major or complex losses is a plus
• Commercial awareness to challenge costs and improve efficiency.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary up to £40000 (depending on location, skills, experience, and qualifications)

• Bonus opportunity – 8% of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email vivien.gergaly@aviva.com