Job Description

Complex Injury Paralegal

Application Deadline: 6 November 2026

Department: Legal

Employment Type: Permanent - Full Time

Location: Southampton

Reporting To: Lead Lawyer

Description

Keoghs are seeking a Litigated Paralegal to join our Complex Injury Team in Southampton.

The Paralegal role offers an excellent opportunity to gain experience in large loss and complex injury work including assisting on both catastrophic cases and large loss cases valued from £100k to £5M. You will also have the opportunity to develop your understanding of liability issues in RTA and EL/PL claims.

In this role you will be required to undertake a variety of file handling tasks to support a small team within our Complex Injury Claims Team. Your work will be supervised and feedback given in order to help you develop your skills in this area.

The role would particularly suit someone who already has experience working in a paralegal or similar role in a personal injury team and is looking to develop their skills and career in complex injury claims.

Key Responsibilities

You will work as part of a mini team, supporting those with responsibility for progressing each file from receipt of papers from the insurer client to resolution of the claim. The role will include:

• Preparing basic court documents; filing and serving court documents; and diarising of court orders and hearing dates
• Liaising with experts and counsel regarding CVs, fees and availability for conferences, JSMs and hearings
• Liaising with insureds and witnesses regarding attendance at conferences, JSMs and hearings. Drafting of witness summons.
• Liaising with courts regarding hearings, applications and consent orders
• Registering and updating CRU, notifying CRU of settlement
• Maintaining experts summary, interim payment records and offer history within case management system
• Arranging appointments for claimants to be seen by medical experts; chasing for reports; drafting medical records mandates; applying for records and police accident reports
• Review of medical records and drafting summaries of those reviews using the records review spreadsheet
• Review of photographic evidence and surveillance footage and preparing a precis of the evidence
• Redaction of documents to ensure legal privilege maintained and/or no GDPR breaches
• Fielding telephone calls and dealing with general queries received from parties involved in the claims including the insureds, insurers, experts and witnesses
• Arranging payments where required
• Conducting legal research.
• Delivery of agreed performance targets and quality standards
• To ensure compliance with the SRA Standards & Regulations

Skills, Knowledge & Expertise

• Minimum education standard of 5 GCSEs grades 5 or above or A-C with established interest in law either through further education (e.g. LPC or ILEX) or experience within a legal environment
• Experience of and understanding of the litigation process in a file handling or assistant role
• Good telephone and communication skills with people at all levels inside and outside the business
• An ability to organise and prioritise tasks using initiative
• Calm under pressure with the ability to re-prioritise and delegate effectively when required
• An ability to maintain attention to detail when dealing with repetitive tasks
• Self-confidence, with good literacy and IT skills
• Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met
• Ability to work effectively within the Keoghs shared values framework

Job Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation