As the Complex Case Manager, you will lead and support a team of case managers responsible for coordinating healthcare, mental health and wellbeing services for detainees under Residence Determination.
You will oversee complex cases, provide guidance on clinical and wellbeing risks, coordinate care across multiple providers and ensure services meet Australian public health standards and relevant regulatory requirements.
This role is suited to an experienced case management or healthcare professional who thrives in a leadership role, can navigate complex situations and is passionate about delivering person-centred care.
Day to day!
Lets talk about you!
You will bring a Bachelor’s degree in Nursing, Social Work, Healthcare Management or a related field, with at least five years’ experience in case management, healthcare coordination or a related field. You will have strong leadership and stakeholder management skills, experience managing complex cases, knowledge of the Australian public health system and relevant healthcare standards, and the ability to communicate effectively, solve problems and adapt to changing priorities while delivering compassionate, culturally sensitive and person-centred care. Experience in immigration detention services will be highly regarded.
Why you’ll love working with us!
To be part of a brand with heart – helping connect people to meaningful work in Australia apply for a role with us today. If you have any questions, please contact Katie Longhurst on katie.longhurst@primaryhsa.com.au
Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.
Healthcare Australia (HCA) is Australia’s largest diversified healthcare provider, operating nationwide across all sectors of health including primary health care, and acute care. We connect healthcare professionals, organisations, and people to provide end-to-end healthcare solutions. By filling the healthcare skills gap, we ensure Australians always have the support they need—making us Australia's #1 healthcare solutions provider.
We're highly experienced:
With over 50 years of experience connecting healthcare workforce with those needing support and care, we understand what works. The Healthcare Australia Group delivers quality, efficient, and flexible solutions nationwide with confidence.
We're dynamic:
HCA is known for our quick reflexes and it’s how we’re able to support Private, Public, Federal, State, and Territory Government and Health Departments. As a leading healthcare solutions provider, we're always ready to respond to urgent needs from customers, employees, or patients. Being active and responsive is fundamental to our identity.
We're human:
We're a team of over 15,000 passionate and committed healthcare workers and clinicians improving the health of our community. While embracing innovation through technology, we remain people-focused. We value human relationships and strive to make meaningful differences in lives across Australia.
We’re prepared:
Our years of experience have helped us develop comprehensive compliance frameworks and governance protocols—a key reason why leading private and public healthcare facilities choose us as their preferred provider.
Our compliance framework supports HCA health professionals in delivering safe, compliant care, ensuring our clients receive fully credentialed staff who are fit for purpose.
