Job Description

Complex Care & Behaviour Support Workers Western Sydney

Join a People-First Team serving Western Sydney and the wider region.

At Therapy Care, we empower individuals living with disabilities to realize their dreams, no matter how big or small. We are a community-focused provider dedicated to ensuring participants and their families feel welcome, valued, and expertly supported.

We are currently seeking dedicated Support Workers with specific experience in Complex Behaviors or High-Intensity Clinical Complex Care to join our growing team in Western Sydney.

If you are a compassionate professional who understands the importance of dignity, independence, and relationship-building, we want to hear from you.

The Role

In line with The NDIS Choice and Control, our participants look for consistency and relationships, so building rapport is essential to the role.

• Shift Structure There are 14+ hours available. Initial shifts typically 2–4 hours. This allows you to build a genuine relationship and reputation with participants.
• Multiple participants in the area that would benefit from your support.
• Growth As you establish trust, there is significant opportunity to fill your schedule with multiple shifts throughout the day with shifts varying in times between 6am to 10pm.
• Environment: Support ranges from 2:1 behavioral shift to 1:1 personal care in private homes, community access, day programs, transport services, or SIL environments.

Requirements & Experience includes but is not limited to

• Experience implementing Behavior Support Plans (BSP).
• Expertise working with participants with extreme behaviors like schizophrenia.
• Experience with Daily Personal Care and Daily Living Support Activities.
• Proficiency in PEG feeding, Diabetes management, Catheter care, Seizure management etc.
• Meal preparation that aligns with special dietary needs (diabetic, low sodium, high protein, sauce based).
• Competency in manual handling, including the use of slings and hoists.
• Experience administering medication using a plan, webster pack, crushing etc.
• Experience using slip sheets, hoists, slings, wheelchairs, etc. for transfers of participants with extreme impairments.
• Strong emotional resilience and de-escalation skills.
• Ability to maintain accurate clinical documentation, risk assessments, and reporting.
• Ability to communicate with participants where they may be limited in ability.
• Time Management & Organization.
• Working Independently, Under Pressure and strong understanding of reporting guidelines.
• Engaged clients in physical and cognitive activities to promote wellbeing.

Mandatory Criteria

• Minimum Cert III in Individual Support or Disability.
• NDIS Worker Screening Check & 4 x NDIS Orientation Modules.
• WWC – Paid employee check.
• Safety: Current First Aid & CPR certificates.
• Other inductions and training as required.
• Valid Driver’s License and an insured vehicle to assist participants with community access or to reach appointments is essential
• Full comprehensive car insurance.

Pay & Benefits

• Competitive Rates: $43.23 – $44.59 per hour (based on experience/quals).
• Allowances: Fuel or broken shift, overtime rates.
• Monthly staff of the month award, $250 vouchers for top performers.
• Access to our internal discount scheme for fuel, shopping, and everyday expenses.

Apply today via the button below to kickstart your career with Therapy Care!

I will be making calls this weekend and next week. Please apply today to kickstart your career with Therapy Care. For any further queries please reach out to Emma via email: emma.manzi@careva.com.au