Job Description

Complex Care & Behaviour Support Workers Western Sydney

Join a People-First Team serving Penrith to Blacktown and Surrounding Suburbs. At Therapy Care, we empower individuals living with disabilities to realize their dreams, no matter how big or small. We are a community-focused provider dedicated to ensuring participants and their families feel welcome, valued, and expertly supported.

We are currently seeking dedicated Support Workers with specific experience in Complex Behaviors or High-Intensity Clinical Complex Care to join our growing team in Western Sydney.

The majority of our participants rely on Drop-in Support and Assistance with Daily Living to maintain their independence. Our goal is to provide tailored, day-to-day assistance, ranging from getting them out of bed and ready for the day, household tasks to community access-empowering participants to lead fulfilling, autonomous lives.

At Therapy Care, we serve communities throughout Western Sydney, focusing primarily on the Penrith - Blacktown and Bankstown regions (including surrounding areas within a 30-minute drive). To ensure seamless support for our clients, our team members are expected to work flexibly across these coverage zones.

The Role

In line with The NDIS Choice and Control, our participants look for consistency and relationships, so building rapport is essential to the role.

• Shift Structure: Initial shifts typically 2 to 4 hours. This allows you to build a genuine relationship and reputation with participants.
• Growth: As you establish trust, there is significant opportunity to fill your schedule with multiple shifts throughout the day with shifts varying in times between 6am to 10pm.
• Environment: Support ranges from 2:1 behavioral shift to 1:1 personal care in private homes, community access, day programs, transport services, or SIL environments.
• Rate: L2 P1 - $45.28 Cert 3 in individual supports or community service

Skills and Experience we are looking for include

We are looking for professionals who possess at least one of the following expertise profiles:

• Experience implementing Behavior Support Plans (BSP).
• Expertise working with participants with extreme behaviors like schizophrenia.
• Experience with Daily Personal Care and Daily Living Support Activities.
• Proficiency in PEG feeding, Diabetes management, Catheter care, Seizure management etc. is ideal.
• Meal preparation that aligns with special dietary needs (diabetic, low sodium, high protein, sauce based).
• Competency in manual handling, including the use of slings and hoists.
• Experience administering medication using a plan, webster pack, crushing etc.
• Experience using slip sheets, hoists, slings, wheelchairs, etc. for transfers of participants with extreme impairments.
• Strong emotional resilience and de-escalation skills.
• Ability to maintain accurate clinical documentation, risk assessments, and reporting.
• Ability to communicate with participants where they may be limited in ability.
• Working Independently, Under Pressure and strong understanding of reporting guidelines.

Mandatory Criteria

• Minimum Cert III in Individual Support or Disability.
• NDIS Worker Screening Check & 4 x NDIS Orientation Modules.
• WWC – Paid employee check.
• Safety: Current First Aid & CPR certificates.
• Other inductions and training as required.
• Valid Driver’s License and an insured vehicle to assist participants with community access or to reach appointments is essential
• Ability to work within a 30km radius of Penrith/Blacktown.
• Full comprehensive car insurance.

Benefits

• Allowances: Fuel or broken shift, overtime rates.
• Monthly staff of the month award, $250 vouchers for top performers.
• Access to our internal discount scheme for fuel, shopping, and everyday expenses.

If you are a compassionate professional who understands the importance of dignity, independence, and relationship-building, we want to hear from you.

Apply today via the button below to kickstart your career with Therapy Care!