Job Description

Opened in November of 2024, managed by Crescent Hotels and Resorts, and located in the heart of Brookfield in Waukesha County, near The Corners of Brookfield, the amazing brand new complex Courtyard/Residence Inn by Marriott Milwaukee Brookfield at Poplar Creek offers flexible spaces built with comfort and functionality. Located near I-94, access is easy to downtown Milwaukee and nearby attractions like shopping at Poplar Creek, Golf at Brookfield Hills Course, GE Healthcare, and American Family Field. Our guests can enjoy relaxing on our roof-top patio and have breakfast, lunch and dinner at our onsite Bistro and Pub, our 24-hour fitness center with top of the line equipment, our indoor heated swimming pool and much more!!

We have an amazing and immediate opportunity for an energetic, outgoing, customer service oriented and experienced leader to join us on our team and assist the General Manager in the day-to-day operation of the complex.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with the following:

• An exceptional benefit plan for eligible associates & your family members to include: medical, dental, vision, life, short-term/long term disability and much more!!!
• 401K matching program and Roth IRA options
• An amazing paid time off package
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members.
• Discounts at Marriott brand properties worldwide.

Here is what you will be doing each day:

In this role you will be responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. You will be assisting the General Manager in leading the team in the development and implementation of property-wide strategies, ensure implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and building relationships with key customers.

Assisting the Operational and Financial Management of the Property

• Ensures that all brand standards are being maintained in each area of the property.
• Ensures all team members meet or exceed all brand requirements.
• Oversees the operation of the all-property departments.
• Promotes both Guarantee of Fair Treatment and Open-Door policies.
• Ensures a viable key control program is in place.
• Maintains current licenses and permits as prescribed by local, state and federal agencies. Provides a safe working environment in compliance with OSHA/SDS.
• Oversees all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Complies with all corporate accounting procedures.
• Performs required annual Quality audit with GM

Supporting the Management and Development of Departmental Teams

• Stays readily available/approachable for all employees.
• Extends professionalism and courtesy to employees at all times.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals.
• Makes sure that staffing levels are appropriate to exceed guest expectations.
• Sets clear performance expectations with the General Manager.
• Assists team supervisors with constructive coaching and counseling.
• Solicits feedback for continuous improvement.
• Managing the Guest Experience
• Extends professionalism and courtesy to guests at all times.
• Motivates and encourages staff to solve guest and employee related concerns.
• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.
• Conducting Human Resource Activities
• Ensures orientations for new team members are thorough and completed in a timely fashion.
• Takes proactive approaches when dealing with employee concerns.
• Ensures property hiring practices comply with I-9, ADA and EEO requirements and strives for a culturally diverse work place.

Does this sound like you?

• You must have at least 1 year of experience as an Assistant General Manager, Director of Operations, Director of Rooms at a hotel or 3 years of experience as a Front Office Manager, Hotel Food and Beverage Manager or similar position.
• You have excellent communications, computer, leadership, interpersonal and organizational skills.
• You are flexible to work days, evenings, weekends and holidays.
• You have an excellent knowledge of all aspects of operations of a hotel.
• You have a passion for providing exceptional quality of service to make our guests experience a memorable one.

Our differences are what makes us great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.