Job Description

NOV CTES is an award-winning international engineering company that provides leading-edge modeling software and hardware products spanning across drilling, fracturing, wireline, pumping services, and coiled tubing industries. At CTES, we have a strong legacy of enhancing our customer’s operational performance with innovative software products. We are building on that legacy to modernize and advance our solutions to provide new capabilities, seamless interoperability, and unprecedented access to data on the job site, in the office, and via mobile technologies to give our completions customers a distinct competitive edge. Our portfolio expansion and continued success has generated a need for a Completions Optimization Engineer for our Conroe, TX office.

The Completions Optimization Engineer (COE) works within a 24x7 operation team and serves as a trusted advisor directly engaged with both customers and multi-discipline NOV resources delivering end-to-end data solutions that connect customers’ wellsite operations to their office. The COE is the primary point of contact for key customers to support their deployments and address challenging problems related to data delivery. As a data analyst for NOV Max Completions this individual will ensure a uniform and holistic digital window to onsite completions operations. Data curation is critical to enable this functionality.

Key Responsibilities

• Primary responsibility is managing customer’s real time data during frac operations for continuity, context, and data quality
• Monitor customer success with NOV solutions and perform daily data integrity checks
• Represent “the voice of the customer” to NOV sales, development, and support teams.
• Support completions software solution development with operational experience in fracturing and related data systems
• Create and maintain plans to manage successful solution deployments
• Setup backend system for new equipment and resources being onboarded to NOV Max Completions system
• Communicate installation needs to field engineering team
• Delivery of the technical solutions, including hands-on configuration and deployment of solution components.
• Develop workflows for managing completions data in both NOV systems and sync with customer’s data systems
• Communicate post job data needs to service company personnel
• Proven ability to define client issues and leverage resources to solve problems
• Travel to customer locations, as needed, to support new customer deployments, troubleshoot urgent operational issues, and provide hands-on assistance with NOV Max Completions solutions. Approximately 50% travel is expected
• Other duties as assigned
• Bachelor of Science Degree, or equivalent experience
• 2-5 years experience in Product, Operational, or Engineering roles
• Completions experience is a strong plus
• Field engineering experience in frac is a strong plus
• General understanding of IT infrastructure concepts (servers, databases, security, etc.) a plus
• Basic networking troubleshooting skills a plus
• Basic electronics troubleshooting skills a plus

SAFETY:

• Adhere to all NOV HSE policies, utilize appropriate PPE and actively participate in monthly safety meetings.