Exness

Complaints Specialist

Exness  •  Belize (Onsite)  •  2 months ago
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Job Description

Why this role matters

As a Complaints Specialist, you are responsible for handling basic dissatisfaction from clients by providing information available from resources.

The role is based in ouroffice in Belize. In case of relocation, we offer full relocation support for you and your family to make your move smooth and worry-free.

What you'll actually do

  • Reporting clients’ requests if the subject of a request is related to basic dissatisfaction.
  • Provide explanation regarding client’s dissatisfaction based on resources available.
  • Ensuring that all complaints are processed within a reasonable time period.
  • Maintaining an updated knowledge base with up-to-date and relevant content.

Who we’re looking for

  • Minimum 1 years experience in Exness
  • Good analytical skill
  • Attention to details
  • Self-motivated and highly reliable

What your journey looks like

  1. Intro call with Recruiter (30 minutes)
  2. Assessment
  3. Final interview (45 minutes)

Please use your exness work email for internal applications and ensure to disclose any existing Conflict of Interest you may have.

Exness

About Exness

Exness is a global fintech company and one of the world’s leading multi-asset brokers, with 40M daily order executions and 1M+ active clients. We design, build, and run the trading infrastructure that powers the markets, combining deep financial expertise with proprietary tech to deliver speed, stability, and transparency at scale.

We’re more than a trading company. We're a product company, a data company, and a culture-first company—driven by impact and built by people who care. Our platform is engineered in-house by 700+ experts using a modern stack and is trusted by traders worldwide for its reliable execution, deep liquidity, and low and stable spreads.

Founded in 2008, Exness has grown into a truly global organization with 2,000+ professionals across 13 countries. Our largest hub is in Cyprus—home to our engineering, product, and operations teams—while our commercial and customer service teams thrive across Malaysia, Uruguay, and several other global locations.

We believe great performance starts with great care. That’s why we offer more than generous benefits—from relocation support, private healthcare, and school coverage to learning budgets, share schemes, and full ownership of your work. At Exness, people come before process, and long-term thinking wins over short-term pressure.

In 2024, Exness was recognized as one of the Best Places to Work globally and received Great Place to Work® certification in 2022-2023 in Cyprus, reflecting our culture of trust, growth, and real care.

Whether you're an engineer, quant, product lead, customer specialist, or marketing strategist—if you're serious about impact, we're serious about you.

Explore сareers at Exness → https://exness-careers.com

Industry
Finance & Insurance
Company Size
5,001-10,000 employees
Headquarters
Limassol, CY
Year Founded
2008
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