STAR SERVICES LLC.

Complaints Analyst

STAR SERVICES LLC.  •  Abu Dhabi, AE (Onsite)  •  1 month ago
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Job Description

Job Title: Complaints Analyst



Seeking a detail-oriented Complaints Analyst to manage, investigate, and resolve customer complaints in line with UAE regulatory standards. The role focuses on ensuring fair customer outcomes, timely resolution, compliance, and identifying root causes to improve processes.

Key Responsibilities:


  • Handle end-to-end complaints via multiple channels (branch, call centre, digital, email)

  • Investigate cases across banking products and coordinate with internal teams

  • Ensure timely resolution in line with regulatory requirements and manage escalations

  • Perform root cause analysis and recommend corrective actions

  • Prepare reports, dashboards, and regulator-ready responses

  • Support audits, inspections, and compliance reviews

Requirements:


  • Bachelor's degree (relevant certifications are a plus)

  • Minimum 1 year experience in Banking, Fintech, or Financial Services

  • Knowledge of UAE regulations and complaints handling standards

  • Strong analytical, communication, and problem-solving skills

  • Proficiency in MS Office and CRM/complaints management systems

  • Arabic speaker preferred
STAR SERVICES LLC.

About STAR SERVICES LLC.

Star Services is a leading recruitment and staffing company established in 1989. The company has a reputation for delivering outstanding results to clients both in the Middle East and globally. With over three decades of experience and a commitment to excellence, Star Services is the ideal partner for companies looking to find and retain the best talent in the industry. The company's team of experts are highly experienced in outsourcing, recruiting, payrolls, and onboarding highly qualified professionals for a wide range of industries.

Star Services offers a smooth and efficient job search experience for job seekers, and the company's team of experts is dedicated to helping job seekers achieve their career goals. Additionally, we offer training and consultancy services in the areas of recruitment, outsourcing, and staffing.

The company's training programs and consultation services are tailored to meet the specific needs of each client, and the consultants work closely with clients to understand their unique challenges and develop customized solutions that help them achieve their objectives.

Overall, Star Services is a reliable and competent outsourcing company in the Middle East, with a long-term approach to meeting client needs. The company's commitment to excellence and proven track record of success make it the go-to provider for the recruitment, sourcing, and onboarding of top talent.

Industry
HR & Recruiting
Company Size
501-1,000 employees
Headquarters
ABUDHABI, AE
Year Founded
1989
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