Job Description

Job Description

What you will do

Fulfill Complaint Handling role responsibility and ensure customer satisfaction

• Register, follow up complaints and process all customer enquiries (mainly technical) and monitor/support until closure

• Generate initial 8D reports with complaint history

• Receive and process customer inbound calls, e-mails, mails/packages, organizing conference calls whenever necessary

• Cooperate with internal/external stakeholders

• Generate customer complaint reports, dashboards and presentations when requested

• Contribute on EEN (EOS/ESD/No trouble found) reduction program

• Use and maintain customer CoHa portals and processes

• Support local CSC on 8D generation for logistic complaints

• Feedback customer specific quality requirements / expectations towards Quality Management and SQEs

• Support projects for key customer(s) together with our SQEs and our admin based in the Philippines

What you will need

• Master/Bachelor degree in Engineering, Electronics or Quality

• Management•Knowledge of semiconductors Failure Analysis Techniques

• Knowledge of quality systems, failure analysis tools, flows, techniques and methodology (8D, 3x5Why, Ishikawa, risk assessment etc…)

• Understanding of semiconductor manufacturing processes

• Fluent English (both written & verbal)

• Excellent communication, persuasive and interpersonal skills

• Good negotiation capabilities with both internal & external customers.

• Flexible and self-organized

• Strong analytical and problem-solving skills

Why work for us?

• Competitive salary and benefits package

• Opportunities for professional development and growth

• A commitment to workplace safety and employee well-being

• An innovative and dynamic work environment

Talent acquisition based on Nexperia vacancies is not appreciated. Nexperia job adverts are Nexperia copyright © material and the word Nexperia® is a registered trademark.

D&I Statement

As an equal-opportunity employer, Nexperia values diversity not just because it is the right thing to do but because diverse teams perform better. We are dedicated to being inclusive, and a proof point of this dedication is that we were the main partner of the very first Dutch Paralympic Team NL House during the Paris 2024 Paralympic Games. Our recruitment process is inclusive and accessible to all, and we consider all applicants fairly, as well as providing a safe work environment and reasonable adjustments where requested.

In addition, we offer our colleagues the possibility to join employee resource groups such as the Pride Network Group or global and local Women's groups. Nexperia is committed to increasing women in management positions to 30% by 2030.