Go.Compare is one of the UK's leading price comparison websites, helping millions of people make smarter financial decisions every year. We provide a fast, transparent, and reliable way to compare a wide range of products and services, from car and home insurance to energy, broadband, and more. Our mission is simple: to empower consumers with the information and tools they need to find the right deals for their needs, saving them both time and money. Backed by innovative technology and a commitment to customer-first thinking, Go.Compare continues to be a trusted partner for households across the UK.
As a Complaint Assistant you will ensure that we are able to resolve customer complaints and deliver an excellent customer experience, restoring their faith in the brand. Reporting to the Senior Complaints Manager, you'll demonstrate excellent listening skills and will be able to show empathy to customers via telephone and email. You'll have knowledge of what it is to work in the financial services industry adhering to FCA guidelines and will understand frustrations that customers may have with particular knowledge around insurance products. You will have the ability to build and maintain relationships with key stakeholders. You will need to have excellent attention to detail and investigative skills to get to the root cause of the complaint. You will really succeed in this role if you want the most fair outcome for the customer.
The expected range for this role is £25,000- £27,000.
This is a Hybrid role from our Central Cardiff Office, working three days from the office, two from home
… Plus more great perks, which include;
Internal job family level Professional 8
We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.
We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!
We embrace and celebrate diversity, making it part of who we are.
Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.
When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.
Because a diverse team isn't just good for business. It's the Future.
Find out more about Our Future, Our Responsibility on our website.
*We reserve the right to close the job advert early
Please let us know if you need any reasonable adjustments made so we can give you the best experience!
#LI-Hybrid
We are Future. The global platform for specialist media. We create expert original content that connects people to their passions across a portfolio of over 200 phenomenal brands.
Through our websites, magazines, events, and social spaces we reach 1 in 3 adults online in the UK and the US.
Founded in 1985, we have grown significantly to a global business with over 3,000 colleagues. We are the largest magazine publisher in the UK with a combined circulation of more than 3 million across our publications.
We innovate through our proprietary technology and diversify our audiences across new platforms every year. We’ve got an ambitious plan to build on our growth momentum and unlock new opportunities.
