Job Description

Complaint Engineer (f/m/d)

LOCATION: Krakow / Poland | COMPANY: Knorr-Bremse Systemy Pojazdów Szynowych Sp. z o.o.

Knorr-Bremse is a global leader in the production of braking systems and additional subsystems for rail and commercial vehicles. We currently employ 30,000 people worldwide. Since 1905, our solutions have been contributing to energy efficiency and the safety of people and on tracks and roads.

• creating and validating quality notifications in the ERP system (SAP) and customer portals following receipt of customer complaints,
• defining, coordinating, tracking and chasing the 8D tasks for analysis and solving the customer complaint together with the relevant parties (production plant, engineering, supplier quality, etc.),
• defining and implementing containment actions (e.g., stock checks, shipment of replacement parts, delivery blocks, etc.),
• tracking and chasing the completion of root cause analysis at the causing plant within a timeframe consistent with customer needs,
• verifying technical analyses during root cause analysis,
• assessing the effectiveness of corrective and preventive actions and deciding whether to accept warranty coverage,
• creating an complaint report that can be shared with the customer,
• ensuring quality communication during customer meetings,
• optimizing the cost/quality/lead-time balance for resolving customer complaints,
• leading and facilitating the teams involved in complaint resolution (subcontractors, customers).

Our requirements:

• technical university degree, preferably in quality management,
• very good level of English (min. B2 level),
• knowledge of problem-solving methodologies - including the 8D report, Ishikawa analysis, Pareto charts and other quality tools,
• competence in reading technical drawing,
• experience in resolving quality issues.

Optional:

• knowledge of SAP system,
• knowledge of French or German language will be an advantage.

We offer:

• stable employment and long‑term career growth,
• annual bonus up to 10% of your annual gross base salary,
• flexible hours (start between 7:00 and 9:30 a.m.),
• hybrid work model,
• private healthcare (upgrade options and family add‑ons),
• subsidized Multisport membership,
• partial funding for professional training,
• life insurance,
• vacation allowance,
• benefit points through the MyBenefit platform,
• access to company events,
• a comprehensive, role‑specific training program,
• opportunities for development and upskilling,
• a friendly culture and supportive team,
• additional bonuses and recognition awards.