Job Description

Role: The Competition & Events Coordinator is responsible for planning, coordinating, and delivering approximately 50–55 sport competitions and events hosted annually at the MNP Community & Sport Centre. This role leads the development and implementation of systems, procedures, and best practices to ensure consistent, high-quality event delivery. As the primary lead for competitions ranging from local to international levels, as well as member-based events, the coordinator oversees all aspects of event execution—from initial planning through post-event wrap-up. Key responsibilities include operational execution, budget management, staff and volunteer training, and clear, timely communication with internal and external stakeholders. The successful candidate will ensure every competition and event is delivered to a world-class standard.

Reports to: Sport Services Manager

What’s In It for You:

• Free facility access based on hours worked plus a variety of free and discounted programs & services.
• Employee recognition program.
• Annual staff events including BBQs, Corporate Challenge, December holiday party and many more.
• Free parking and close to transit with a C-train and bus stop steps away.

What You’ll Do:

Daily Responsibilities

• Troubleshoot operational challenges and provide exceptional service within the department and outside of the department.
• In collaboration with the Sport Services Manager, establish solid working relationships within the team and other departments to ensure a cohesive working environment in regards to events and competitions.
• Assist in the organization of new hires for Event Timing and Technology Positions, including specific training on policies & procedures and streamlining the training plans for the department.
• Act as a key information source by providing the Sport Services Manager with customer feedback, system enhancements, recruitment needs, training and development needs, ideas for rewards and recognition, new programs/services and on-going quality improvement.
• Be responsible for coordinating coverage for timing technician duties during their absence
• Complete daily/monthly invoicing as required and ensure accuracy of individual contracts specific to the events you oversee.
• Clerical and facility operational responsibilities such as facility bookings, answering telephone and email inquiries, maintain correspondence with customers, administer rentals into the Intelli system, and collection of payment.
• Assist the Sport Services Manager in regard to development and implementation of competition and event policies, procedures and standards.
• Backfill other Sport Services responsibilities as needed, such as updating public schedules on the website, generating daysheets, or creating internal and external bookings.
• Any other duties as assigned.
  
  

Budget/Financial

• Review reports and expenditures for previous month/fiscal year.
• Propose and implement improvements in order to prepare the event budget estimates for the current or upcoming fiscal year.
• Ensure that the event areas of responsibility are performed within budget and assist with the development and monitoring of program financials, budget, statistical reports, and research for all events and space.
• Creation of event pricing packages and benchmarking background for events.

Sales, Marketing & Communication

• Assist the Sport Services Manager in working with the Sales and Marketing Team with preparation of promotional material for events. (Newsletters, electronic signs, board packages etc.)
• Actively communicate with both internal and external customers on special events, space changes and service changes and new incentives.
• Communicate with and follow-up on team needs and requests. Identify key areas of service and program enhancement.
• Report accident and incident reports to the Health and Safety Coordinator.

Events

• Cross train with Event Timing & Technology Specialists and reestablish training manual.
• Assist the Sport Services Manager with annual performance reviews for Event Timing and Technology Specialists through regular follow up, feedback and coaching with employees.
• Ensure timing team members are carrying out their duties to meet team objectives.
• Creation and implementation of the event application survey.
• Assist the Sport Services Manager with the creation of the yearly events schedule and allocation of employee coverage for a seamless start to finish process.
• Special event coordination which includes initial request, conflict resolution and data entry, confirmation of event, set up and electronics request, communication to employees & sport partners, event day support and final invoicing of host group.
• Post event evaluation, including event surveys & follow up with event organizers, RSC employees and keep reports on successes and opportunities to improve future event.
• Oversee equipment inventory, including timing equipment.
• Be accessible throughout the event as a “contact” to ensure event needs are met, from event start to finish.

Customer Experience

• Monitor evaluation forms, surveys & comment cards by following up and tracking feedback in a timely manner for events including identifying consistent customer complaints and implementing a plan for complaint reduction.
• Assist both our internal and external customers by providing prompt, sincere, and professional responses to questions and concerns that arise; striving to exceed our customers’ expectations
• Be the main point of contact for events at MNP Community & Sport Centre Sport Centre
• Understand and apply all Safety and Emergency procedures to ensure a collective, streamlined and successful evacuation plan.
• Be an exceptional public relations person for MNP Community & Sport Centre Sport Centre and communicate effectively and courteously with staff, public and user groups.

Committee Involvement:
Attend external event committees, event specific organizational bid committees, and MNP Community & Sport Centre Sport Centre social committee meetings when required.

What You’ll Need:

• Completed post-secondary education – preference may be given to Kinesiology, or Sport Administration, Event Management or related programs.
• Certified Special Event Professional (CSEP) designation is an asset
• CPR C (recertified within one year) and Standard First Aid (recertified within two years) – required before employment can commence.
• Formal education is complemented by 2-3 years of experience in an administrative position including events, ideally with a background in sporting events at a provincial or national level.
• Must possess a proven ability to establish and maintain an environment of trust and empowerment, build working relationships, delegate, coordinate and monitor work, lead by example, build a successful team, plan and organize and work through conflict.
• The ideal candidate will also have strong communication skills (verbal and written) that allow adaptation to a variety of stakeholders.
• Proficient with Microsoft products (Word, Excel, and Outlook) and have working knowledge of database software.
• Previous experience using the Intelligenz system is considered an asset.
• Taking personal responsibility for delivering on commitments, ability to respond to changing circumstances and priorities and an appreciation for customer service excellence will ensure your success.
• Proven track record in working independently and in a team environment will ensure success in this position.
• Individual must be ambitious, driven and accountable who thrives in a dynamic environment.
• Willingness and ability to work evenings & weekends due to the demands of events in our facility is a must.
• Preference may be given to candidates with the additional certifications in coaching, leadership and/or conflict resolution.

Our Commitment to Diversity, Equity, and Inclusion:

We value the uniqueness and perspectives of all employees and are committed to diversity, equity and inclusion initiatives to create a feeling of belonging for all of our team members at MNP Community & Sport Centre. We welcome and encourage applications from all qualified candidates. MNP Community & Sport Centre provides support in its recruitment process to candidates with disabilities; including accommodation, that takes into account candidates’ accessibility needs. Please connect with our Human Resources team if you require accommodation within the recruitment process.

All candidates applying to MNP Community & Sport Centre must have legal authorization to work in Canada with no restrictions.

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.