Job Description

Department - Community Resources & Workforce Development

Job Type: Unclassified

Job Classification: 1811 - Community & Workforce Specialist I

Salary Grade: 5

Pay Range

Hiring Range: $20.11 - $23.63 Per Hour

Pay Range: $20.11 - $27.15 Per Hour

Range Explanation:

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

• Pay Range is the entire compensation range for the position.

This temporary, part-time position supports the Summer Youth Employment Program (SYEP). The SYEP is a summer opportunity for youth ages 14 to 21 who are interested in learning new skills, working in intern positions throughout Pima County, or attending summer school-credit recovery classes. The position responsibilities include answering and directing phone calls, performing data entry, maintaining databases, filing, and assisting with participant orientations.

This classification is in the unclassified service and is exempt from the Pima County Merit System Rules.

Essential Functions:

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

• Participates in the day-to-day operational and support activities of a functional program or work unit within the Community & Workforce Development Department;

• Provides direct services urgently and compassionately to Community & Workforce Development clients, which may include working with clients via phone, email, online, or in person;

• Assesses the needs of community members and provides guidance on appropriate resources based on individual needs;

• Matches qualified candidates with resources, coaching, or support related to employment, education, or financial assistance;

• Represents the program or work unit at community events and in meetings with County personnel and/or community partners;

• Provides administrative and other support essential to the completion of program or work unit objectives;

• Communicates with and participates in program activities in coordination with other County departments and community partners;

• Provides input to management in the development of program goals and objectives;

• Manages and maintains records of program participants and their progress;

• Responsible for other duties as assigned in support of the overall goals and functions of both the Community & Workforce Development Department and Pima County.

Minimum Qualifications:

Associate’s degree from an accredited college, university or technical school in management, public or business administration or a field related as determined by the department head at the time of recruitment.

(Relevant experience and/or education from an accredited college or university may be substituted.)

OR:

One year of experience with Pima County as a Community & Workforce Technician I or II or similar Pima County position, as determined by the department head at the time of recruitment.

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

• Minimum one (1) year of experience in customer service.

• Minimum one (1) year of experience with filing.

• Minimum one (1) year of experience answering and transferring calls.

• Minimum one (1) year of experience in data entry.

• Minimum one (1) year of experience communicating with youth ages 14-21.

Selection Procedure:
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.   

Supplemental Information:

Licenses and Certificates  Valid driver license is required at time of application. Valid  AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record.  

Special Notice Items The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Some positions may require completion of a satisfactory personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems.

Physical/Sensory Requirements Physical and sensory abilities will be determined by position.

Working Conditions Working conditions will be determined by the position.

EEO Information  Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.