Job Description

MISSION:

Aging Services of North Central Massachusetts provides comprehensive information and quality services so that older people, individuals with disabilities, and their families are empowered to make personalized choices to ensure a life of dignity, safety, and respect.

The values of ASNCM have been determined by its employees and are the foundation of our culture.

Collaboration – we communicate and coordinate with others, internally and externally, to make a positive difference for our consumers and their families.

Compassion – we work with “heart” to be kind, caring and willing to help our consumers in their journey.

Consumer-Centric - we are committed and persistent in ensuring that our services and experiences are of high quality, resulting in positive consumer impacts.

Empowerment - we strive to make our consumers stronger and more confident to control their lives with personalized choices and claim their rights to a life of safety, dignity, and respect.

Integrity – we adhere to the highest standards of professionalism, ethics and personal responsibility, worthy of the trust our consumers place in us.

GENERAL DESCRIPTION:

This vital role offers a unique opportunity to directly support the community resources program. You’ll be part of a team, accompanying the Liaison on facility visits, and handling complex cases that make a real difference. You’ll uphold the highest standards set by the Executive Office of Aging and Independence (AGE), ensuring all case documentation is comprehensive and accurate.

Requirements

ROLE AND RESPONSIBILITIES:

• Supports the Community Transition Liaison to operate at the top of their role and responsibility.
• Provides additional support to the Liaison for complex cases.
• Conduct 1:1 visit with Consumers/HCP’s to gather documentation needed to assist the consumer in applying for public benefits.
• Assists the consumer in completing and submitting housing, MassHealth, and other necessary applications.
• Processes appropriate referrals for CTLP, MFP Demo, and MFP Waivers.
• Complete on-site skilled nursing facility visits and accompanies Liaisons per AGE guidelines.
• Conducts clerical duties as needed by Liaison and/or Supervisor, including data entry into AGE designated cloud-based data enterprise system.
• Complete weekly/monthly reports to support the CTLP Manager.
• Ensures case documentation meets the standards set forth by the Executive Office of Aging and Independence for the Community Transition Liaison Program
• Representing ASNCM at Health and/or Resource Fairs; and
• Perform all other duties as assigned

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

High School diploma or GED with 1 year of related work experience and/or interest in working with nursing facility residents including older adults or persons with disabilities who are transitioning from an institutional to a community setting.

The ideal candidate will have the ability:

• To independently organize work and meet deadlines.
• To multi-task in a busy environment
• To manage constant change with a positive attitude
• To articulate program needs and goals and make public presentations.
• To positively influence others to achieve results that are in the best interest of the organization.
• Must be proficient in Microsoft Office

A valid driver's license and a legally insured and registered motor vehicle are required, a copy of current license and registration will be on file in the personnel record.

ESSENTIAL FUNCTIONS:

Sufficient clarity of speech and hearing which permits communication with supervisor, co-workers, consumers, community professionals, and general public.

Ability to talk on a phone, stand, walk, sit, and travel in the community.

Ability to travel throughout the state of Massachusetts in a private vehicle under all weather conditions including snow.

Ability to express ideas concisely and clearly, orally and in writing.

Sufficient vision which permits production and review of a wide variety of materials, written correspondence, reports and related electronic and paper communication.

Ability to lift and carry objects weighing 20 pounds.

Ability to read and analyze data.

Ability to exercise sound judgment in making decisions.

The above Essential Functions may be accomplished with or without reasonable accommodation. This is not an exhaustive list of responsibilities and requirements for the position. Other functions may be added at any time.

Work schedule for this role: 21 hrs. per week; Mondays, Tuesdays and Wednesdays from 9am-5pm.