Job Description

Work for a company where you make a difference in people's lives every day!

At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place! Let us help you discover a new passion for doing good in a growing industry.

GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National “Best and Brightest Companies to Work For” in 2025! We also received the "Great Place Place To Work" Certification for 2025-2026!

The CSL Support Specialist plays a vital role in supporting the Community Living Supported Living team by ensuring accurate data management for clients and staff, tracking authorizations, organizing documentation, and facilitating program communication. This position is essential to maintaining compliance with service delivery standards and upholding GT Independence’s commitment to quality assurance and uninterrupted care.

KEY RESPONSIBILITES

Client and Staff Profile Management

• Maintain and update client and staff profiles in DataTrac and related systems to ensure accurate data and service delivery.
• Review and track expiration dates for car insurance and CPR certifications to maintain compliance.

Authorization Maintenance

• Manage and update Lakeland and Inclusa authorizations to ensure uninterrupted service delivery.
• Monitor expiration timelines, assist with billing denial reviews, and implement proactive strategies to minimize authorization-related issues.

Document Management in M-Files

• Upload and organize client documents in M-Files to improve compliance and streamline file management.
• Transition document storage from Teams to M-Files for better efficiency and audit readiness.

Program Communication

• Support CSL staff communication through Genesys Cloud to ensure timely responses to clients and external stakeholders.
• Align communication practices with GT Independence’s quality assurance standards.

Other Duties As Assigned

• Work with the manager to identify strategies for reducing errors
• Maintain confidentiality of records relating to clients and employees
• Collaborate with other staff members to optimize delivery of services
• Identify opportunities to improve our processes
• Uphold company values and mission
• Complete other duties as assigned

EDUCATION

• High School diploma or GED equivalent

EXPERIENCE AND QUALIFICATIONS

• At least one year of experience in administrative or client service roles
• Proficiency in Microsoft Office and web-based systems
• Strong organizational and communication skills
• Ability to work collaboratively in a team environment
• Excellent written and verbal communication skills

WORK ENVIRONMENT

• Work is performed in a typical office setting or remotely from a home office.

GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help thousands of people in public health programs across the country find and hire their own personal assistants.

Our CSL team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.

We value excellence, but we won’t micromanage to achieve it. If you are self-motivated, we’ll give you the freedom to succeed on your own. Team members enjoy flexible time off, competitive wages and benefits and the opportunity to grow professionally.
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What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.